Patient Financial Advocate

Firstsource; Edgewood (KY); On-site; USD 15,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

401K

Paid Time Off

Job summary

Firstsource Solutions USA, LLC is seeking a Patient Financial Advocate to screen patients on-site for eligibility programs at a medical facility in Edgewood, KY. The role involves bedside or ER screening, managing documentation, and reporting progress to client contacts.

Qualifications include a High School Diploma and 1–3 years in medical billing/eligibility, along with strong customer service and basic computer skills. The schedule is Sunday–Thursday, 9am–5:30pm, with benefits listed in the ad.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years' experience in medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience preferred.
• Previous customer service experience preferred.
• Must have basic computer skills.

Responsibilities

• Screen on-site at hospital for eligibility and assist with enrollment applications.
• Identify patients eligible for State, County and/or Federal programs.
• Initiate applications bedside when possible and document results in hospital systems.
• Maintain logs of screened accounts and follow up on patient progress.
• Conduct on-site patient screenings and, if needed, home visits for eligibility.

Skills

Customer service

Communication

Computer skills

Face-to-face screening

Education

High School Diploma or equivalent

Tools

Hospital computer systems

Job description

Location: ONSITE at a Medical Facility in Edgewood, KY

Hours: Sunday - Thursday 9am - 5:30pm

Pay Range: Up to $19 hourly, D.O.E

Join our team and make a difference!

The Patient Financial Advocate is responsible for screening patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress.

Essential Duties and Responsibilities:

• Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day.
• Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs.
• Initiate the application process bedside when possible.
• Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance.
• Introduces the patients to Firstsource services and informs them that we will be contacting them on a regular basis about their progress.
• Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient.
• Records all patient information on the designated in-house screening sheet.
• Document the results of the screening in the onsite tracking tool and hospital computer system.
• Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay.
• Reviews system for available information for each outpatient account identified as self-pay.
• Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face.
• Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool.
• Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs.
• Other Duties as assigned or required by client contract

Additional Duties and Responsibilities:

• Maintain a positive working relationship with the hospital staff of all levels and departments.
• Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.)
• Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.).
• Keep an accurate log of accounts referred each day.
• Meet specified goals and objectives as assigned by management on a regular basis.
• Maintain confidentiality of account information at all times.
• Maintain a neat and orderly workstation.
• Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
• Maintain awareness of and actively participate in the Corporate Compliance Program.

Educational/Vocational/Previous Experience Recommendations:

• High School Diploma or equivalent required.
• 1 - 3 years' experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred.
• Previous customer service experience preferred.
• Must have basic computer skills.

Working Conditions:

• Must be able to walk, sit, and stand for extended periods of time.
• Dress code and other policies may be different at each healthcare facility.
• Working on holidays or odd hours may be required at times.

Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off

We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.Firstsource Solutions USA, LLC