Patient/Family Care Navigator

Universal Health Services; Atlanta (GA); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Peachford Hospital in Atlanta, GA seeks a Patient/Family Care Navigator (Master's prepared) to coordinate care across multidisciplinary teams. The role includes discharge planning, family communication, safety planning, and ensuring high-quality patient satisfaction across all services and populations.

Requires a master’s degree in behavioral health and at least three years of behavioral health experience, with licensure such as LPC/LMSW preferred.

Qualifications

• Master’s degree in a behavioral health related field preferred.
• At least three years of behavioral health experience.
• Licensure as LPC-A, LPC, LMSW, or LCSW preferred.

Responsibilities

• Provide navigation for patients and families by addressing concerns and outlining the continuum of care.
• Assist patients and families in connecting with after-care services and social work.
• Maintain regular communication with patients’ providers and care team.
• Refer to internal or external case management when issues arise (e.g., hunger, homelessness, DV).
• Advocate, educate, and support access to community-based and hospital programs.

Skills

Discharge planning

Care coordination

Communication

Team collaboration

Education

Master's in behavioral health

Job description

Responsibilities

Patient/Family Care Navigator (Master's Prepared)

Behavioral Health

Peachford Hospital is a 246-bed, acute care psychiatric hospital located in the well-established North Atlanta Dunwoody neighborhood. We feature individual units for children, adolescents, adults, and seniors, and offer inpatient acute care, partial hospitalization, virtual intensive outpatient programs and ECT. Nearly 10,000 patients receive compassionate care from our health care team each year and we have been providing compassionate care since 1973. As we continue to evolve, we have created a new position for a Patient Care Navigator.

The purpose of the Patient Care Navigator is to ensure communication and coordination of care among members of the multi-disciplinary treatment team. This may include discharge planning, family contact, safety planning and issue resolution for our patients. This position will work across all services lines and patient populations. The Patient Care Navigator may meet with all patients and their families to plan and discuss discharge needs including the benefits of stepdown services as part of the continuum of care. The positions works cooperatively as a member of the treatment team and will meet with the patient’s assigned social worker/case manager, charge nurse, physician, step-down coordinator and utilization review team to ensure the highest level of care and patient satisfaction. To be successful in this position, a master's degree and previous psychiatric continuum of care experience is required.

RESPONSIBILITIES:

• Provide navigation for patient and families by addressing any concerns and providing insight to the continuum of care.
• Assist patient and families in connecting with necessary supportive after-care services, psychosocial care, and social work.
• Maintain regular communication and updates with and to the patient’s providers.
• Refer to internal or external case management services when other issues are identified (i.e. hunger/homelessness issues, domestic violence issues, etc.)
• Provide advocacy, patient education and support in accessing community-based and hospital-based programs.

Qualifications

REQUIRED EDUCATION: Master’s degree in behavioral health related field preferred.

REQUIRED EXPERIENCE: At least three years of behavioral health experience. Prior social work, case management or family therapy experience preferred.

LICENSURE/CERTIFICATION: LPC-A, LPC, LMSW, or LCSW preferred.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

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