Patient Experience Specialist I (S0263)

Socket.dev; Durango (CO); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical (HDHP or PPO)

Health Savings Account

Dental

Vision

401k with match

Job summary

Axis Health System in Durango, CO is seeking a Patient Experience Specialist I to provide top-notch front line customer service for patients and staff. You will manage check-in, data entry, and paperwork, supporting a smooth patient journey from arrival to departure.

The role requires strong communication, interpersonal skills, and the ability to multitask across diverse clinic services while maintaining confidentiality and professionalism in a fast-paced environment.

Qualifications

• High school education required.
• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced clinic setting.

Responsibilities

• Provide greeting, check-in, and demographic data entry for patients.
• Handle payment collection and paperwork for patients.
• Register patients, distribute enrollment packets, and create new charts.
• Ensure insurance information is entered correctly in the EHR and verify insurance.
• Maintain a positive, cooperative attitude with patients and coworkers.

Skills

Customer service

Interpersonal skills

Communication skills

Multitasking

Education

High School

Tools

MS Word

MS Excel

MS Outlook

Scanner

Job description

Job Details

Job Location: Durango, CO 81303
Position Type: Full Time
Education Level: High School
Salary Range: $20.00 - $21.05 Hourly
Travel Percentage: Up to 25%
Job Shift: Day
Job Category: Health Care

Patient Experience Specialist I - Full Time – Durango Integrated Healthcare – Durango, CO

Position Summary: The Patient Experience Specialist is responsible for providing exceptional front line customer service to Axis Health System (Axis Health System) patients, staff and all others contacting Axis Health System by performing a variety of administrative tasks in different areas of the clinic. The Patient Experience Specialist is the first point of contact through various mediums including in person, on the phone, and through electronic communications. The Patient Experience Specialist facilitates the patients’ process at the health center from their arrival to their departure and ensures that the organization’s commitment to whole person, individualized care is evident in each patient’s experience. The essential duties performed depend greatly on specific location and clinic services including primary care, oral healthcare, and behavioral health services.

Typical responsibilities

• Provides coverage for designated clinics and/or offices throughout the Axis Health System regions.
• Provides greeting, check-in, demographic data entry, payment collection and completion of all necessary paperwork for patients.
• Responsible for overall patient registration, distributing enrollment packets, patient screenings, payment collection, scanning records, and creating new charts.
• Ensures insurance information is entered correctly into Electronic Health Record (EHR) and Sliding Fee processes are adhered to including fee collection and insurance verification.
• Maintains a positive and cooperative attitude in dealing with patients, co-workers, and supervisor.
• Willingness to provide exceptional customer service with ability to look for improved ways to serve patients and create efficiencies.

Salary

Starting pay is $20.00 – $21.05 per hour which includes a $2.50 locale differential at our Durango worksites and considers preferred experience and preferred education described above.

Full-Time Benefits

• Medical (HDHP or PPO)
• Health Savings Account
• Dental
• Flexible Spending Account
• Vision
• Dependent Care Account
• Life Insurance
• Short Term Disability
• Pet Insurance
• Long Term Disability
• 401k offering up to 4% match
• College Invest plans
• Annual Wellness Benefits
• Professional development benefits (3) weeks of All Paid Leave (APL) for first 2 years with full-time employment.
• Loan Repayment Programs
• Personal Days 9
• Company Paid Holidays

Physical demands

Employee must occasionally lift and/or move up to 15 pounds. Employee is frequently required to walk, sit, stand, or kneel and occasionally required to climb or balance and stoop. Must have ability to sit for longer periods at a computer. Employee must be able to travel between Axis Health System locations. Possible potential exposure to communicable disease. The noise level in the work environment is usually moderate. Axis Health System may make reasonable accommodations to enable individuals with disabilities to perform the essential functions.

Required Skills

• Knowledge and ability to operate standard office equipment including scanner, computer, calculator, copy machine, fax, and multi-line telephone.
• Working knowledge of Windows based computer applications including MS Word, MS Excel, MS Outlook, and ability to access the internet.
• Ability to be helpful and sensitive to the needs of all employees, while concurrently respecting corporate policies, procedures, and priorities.
• Interpersonal and communication skills to develop and maintain effective working relationships with all internal and external customers.
• Ability to communicate job-related information to individuals and small groups.
• Ability to work independently with minimal supervision; plan own work schedule effectively and multi-task and prioritize in a fast-paced setting.
• Ability to multi-task, organize and prioritize workload in a sometimes-hectic environment with frequent interruptions.
• Ability to concentrate in sometimes hectic and stressful settings.
• Ability to read and understand written materials.
• Ability to absorb and understand complicated insurance benefits information and work with patient to resolve authorization issues.
• Must regard work as confidential.
• Knowledge of dental and medical terminology.
• Professional work ethic.
• Must have current driver’s license, qualify for commercial vehicle insurance, and maintain a driving record that allows insurability with Axis Health System’ insurance agency.
• Occasional travel required.
• Ability to take on additional duties when necessary.

Additional eligibility requirements

• Annual Flu immunization
• Annual TB screening
• De-escalation training within 90 days of hire
• BLS certification required within 90 days of hire

About our Axis Health System

We are the leading provider of behavioral health and integrated (primary, dental, and behavioral health) care on the Western Slope of Colorado. As a therapist in our clinic, you’ll have access to a wide range of resources for your patients. We have recovery groups, Medication Assisted Treatment (MAT), specialized mental health outpatient programs, primary care, diabetes education, crisis services, resource navigators, insurance enrollment specialists, tele-video systems to access our locations across the region and more. We work to make sure you have what you need at your fingertips to be successful in your position and support your patient in their road to recovery.

Commitment to Pay Standard

We are committed to fair and equitable hiring with salaries based on relevant factors, such as work experience, education, and certification/licensure (rather than wage history). All qualified applicants will receive consideration for employment, transfer, or promotion opportunities.

About Durango/Pagosa Springs

If you’re interested in Rocky Mountain wildlife, white water rafting, hiking in to discover nature’s most beautiful waterfalls, or a breathtaking car ride on the San Juan Skyway, then Durango and Pagosa Springs are the place for you! As with so many areas on the Western Slope, you have now entered an outdoor enthusiast’s paradise. Just minutes from zip lining through the treetops, to soaking in the Piedra River Hot Springs, located in the national forest, after a day of hiking any one of the many trails, and when the season is right, you can be snowboarding or camping in the mountains that surround this beautiful area. Take a ride on the historic Durango & Silverton Narrow Gauge Railroad Train and enjoy the stunning views of the San Juan National Forest. You’re also a mere 35-minute car ride to Mesa Verde National Park. Just outside the doors of our clinics, you’ll find beautiful parks with walking paths and opens spaces to enjoy. Durango has an airport located minutes from our clinics which has service to Denver, Phoenix and Dallas-Fort Worth daily. Learn more about our area here: Visit Durango, CO | Official Tourism Site of Durango, Colorado