Patient Experience Specialist I (0003G)

Axis Health System; Pagosa Springs (CO); On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with match

Paid Time Off

Job summary

Axis Health System in Pagosa Springs, CO is seeking a Patient Experience Specialist to deliver exceptional front-line customer service. You will handle patient check-in, data entry, payments, and coordination of various clinic services.

The role supports diverse settings including primary care, dental and behavioral health, with a focus on welcoming patients and guiding them through the visit with accuracy and empathy.

Qualifications

• High school diploma and at least one year in customer service.
• Experience in a medical or dental clinic preferred.
• Ability to operate standard office equipment (scanner, copier, fax, etc.).
• Proficient with Windows-based software (Word, Excel, Outlook).

Responsibilities

• Provides coverage for designated clinics and/or offices throughout the AXIS regions.
• Greeting, check-in, demographic data entry, payment collection and paperwork for patients.
• Responsible for patient registration, enrollment packets, screenings, payments, scanning records, and creating new charts.
• Ensures insurance information is entered into EHR and handles fee collection and insurance verification.
• Maintains a positive attitude and delivers exceptional customer service to patients and colleagues.

Skills

Customer service

Interpersonal skills

Multi-tasking

MS Word

MS Excel

MS Outlook

Communication skills

Attention to detail

Education

High School

Tools

Scanner

Printer

Multi-line telephone

Windows OS

MS Word

Job description

Job Details

Job Location: Pagosa Springs, CO 81147, Position Type: Full Time, Education Level: High School, Salary Range: $18.50 - $19.55 Hourly, Travel Percentage: Up to 25%, Job Shift: Day, Job Category: Health Care, Patient Experience Specialist - Full Time – Pagosa Springs Integrated Healthcare – Pagosa Springs, CO

Position Summary

The Patient Experience Specialist is responsible for providing exceptional front line customer service to Axis Health System (AXIS) patients, staff and all others contacting AXIS by performing a variety of administrative tasks in different areas of the clinic. The Patient Experience Specialist is the first point of contact through various mediums including in person, on the phone, and through electronic communications.

The Patient Experience Specialist facilitates the patients’ process at the health center from their arrival to their departure and ensures that the organization’s commitment to whole person, individualized care is evident in each patient’s experience. The essential duties performed depend greatly on specific location and clinic services including primary care, oral healthcare, and behavioral health services.

Qualifications

Our ideal candidate for our Patient Experience Specialist position will have their high school degree and at least one year in Customer Service. Previous work experience in a medical or dental clinic preferred.

Typical responsibilities

• Provides coverage for designated clinics and/or offices throughout the AXIS regions.
• Provides greeting, check-in, demographic data entry, payment collection and completion of all necessary paperwork for patients.
• Responsible for overall patient registration, distributing enrollment packets, patient screenings, payment collection, scanning records, and creating new charts.
• Ensures insurance information is entered correctly into Electronic Health Record (EHR) and Sliding Fee processes are adhered to including fee collection and insurance verification.
• Maintains a positive and cooperative attitude in dealing with patients, co-workers, and supervisor. Willingness to provide exceptional customer service with ability to look for improved ways to serve patients and create efficiencies.

Salary

Starting pay is $18.50 (Base Pay $17.50 + Locale Diff $1.00 = $18.50) – $19.55 per hour and considers preferred experience and preferred education described above.

*This position includes a $1.00 per hour, locale differential for our Pagosa Springs worksites.

Full-Time Benefits

• Medical (HDHP or PPO)
• Health Savings Account
• Dental
• Flexible Spending Account
• Vision
• Dependent Care Account
• Life Insurance
• Short Term Disability
• Pet Insurance
• Long Term Disability
• 401k offering up to 4% match
• College Invest plans
• Annual Wellness Benefits
• Professional development benefits
• (3) weeks of All Paid Leave (APL) for first 2 years with full-time employment.
• Personal Days
• (9) Company Paid Holidays
• Loan Repayment Programs

Working Conditions/Physical Demands

• Employees must occasionally lift and/or move 15 to 50 pounds. Employees are frequently required to walk, sit, stand or kneel and occasionally required to climb or balance and stoop. Must have ability to sit for long periods of time at computer.
• Employees must be able to travel between Axis locations. Depending on the position, employee may also be expected to engage in occasional statewide and domestic travel.
• Working in a healthcare organization lends itself to the possibility of exposure to communicable disease.
• Noise level in the working environment is usually moderate.
• Annual Flu immunization by November 1, annual TB Screening, complete de-escalation training, and BLS certification, as required for position.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of their position.

Required Skills

• Knowledge and ability to operate standard office equipment including scanner, computer, calculator, copy machine, fax, and multi-line telephone.
• Working knowledge of Windows based computer applications including MS Word, MS Excel, MS Outlook, and ability to access the internet.
• Ability to be helpful and sensitive to the needs of all employees, while concurrently respecting corporate policies, procedures, and priorities.
• Interpersonal and communication skills to develop and maintain effective working relationships with all internal and external customers.
• Ability to communicate job-related information to individuals and small groups.
• Ability to work independently with minimal supervision; plan own work schedule effectively and multi-task and prioritize in a fast-paced setting.
• Ability to multi-task, organize and prioritize workload in a sometimes-hectic environment with frequent interruptions.
• Ability to concentrate in sometimes hectic and stressful settings.
• Ability to read and understand written materials.
• Ability to absorb and understand complicated insurance benefits information and work with patient to resolve authorization issues
• Must regard work as confidential.
• Knowledge of dental and medical terminology.
• Professional work ethic
• Must have current driver’s license, qualify for commercial vehicle insurance, and maintain a driving record that allows insurability with AXIS HEALTH SYSTEM’ insurance agency.
• Occasional travel required.
• Ability to take on additional duties when necessary.

About our Axis Health System

We are the leading provider of behavioral health and integrated (primary, dental, and behavioral health) care on the Western Slope of Colorado. We have recovery groups, Medication Assisted Treatment (MAT), specialized mental health outpatient programs, primary care, diabetes education, crisis services, resource navigators, insurance enrollment specialists, tele-video systems to access our locations across the region and more. We work to make sure you have what you need at your fingertips to be successful in your position and support your patient in their road to recovery.

About Durango/Pagosa Springs

If you’re interested in Rocky Mountain wildlife, white water rafting, hiking in to discover nature’s most beautiful waterfalls, or a breathtaking car ride on the San Juan Skyway, then Durango and Pagosa Springs are the place for you! As with so many areas on the Western Slope, you have now entered an outdoor enthusiast’s paradise. Just minutes from zip lining through the treetops, to soaking in the Piedra River Hot Springs, located in the national forest, after a day of hiking any one of the many trails, and when the season is right, you can be snowboarding or camping in the mountains that surround this beautiful area. Take a ride on the historic Durango & Silverton Narrow Gauge Railroad Train and enjoy the stunning views of the San Juan National Forest. You’re also a mere 35-minute car ride to Mesa Verde National Park. Just outside the doors of our clinics, you’ll find beautiful parks with walking paths and opens spaces to enjoy. Durango has an airport located minutes from our clinics which has service to Denver, Phoenix and Dallas-Fort Worth daily. Learn more about our area here: Visit Durango, CO | Official Tourism Site of Durango, Colorado