Patient Experience Specialist - Health System Call Center

Northwell Health; Melville (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Northwell Health in Melville, NY is seeking a healthcare call center associate to manage patient calls, assist with scheduling, and relay messages to physicians. The role emphasizes patient navigation, issue resolution, and ensuring satisfaction across the enterprise-wide centralized call center.

You will verify insurance eligibility, document inquiries, and support revenue cycle goals while protecting health information under HIPAA guidelines.

Qualifications

• High School Education or equivalent, required.
• 1-3 years of customer service experience.
• Experience in healthcare call centers is a plus.

Responsibilities

• Handle patient calls via the centralized call center to provide service.
• Schedule appointments and relay messages to physicians.
• Verify insurance eligibility and document inquiries accurately.
• Maintain patient confidentiality per HIPAA guidelines.

Skills

Customer service

Phone support

Education

High School diploma

Job description

Northwell Health in Melville, NY is seeking a healthcare call center associate to manage patient calls, assist with scheduling, and relay messages to physicians. The role emphasizes patient navigation, issue resolution, and ensuring satisfaction across the enterprise-wide centralized call center.

You will verify insurance eligibility, document inquiries, and support revenue cycle goals while protecting health information under HIPAA guidelines.