Patient Experience Specialist — Growth & Benefits

Ivy Rehab Network; Cranford (NJ); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Full benefits package starting within

Generous PTO and holidays

Bonus incentive opportunities

Collaboration with leading healthcare/

Job summary

Ivy Rehab Network in Cranford, NJ, is seeking a Patient Representative for a full-time, on-site role. The position offers an hourly wage of 18–19 USD and involves greeting patients, scheduling, verifying insurance, collecting payments, and supporting clinic operations with a patient-first mindset.

Join a team dedicated to world-class care across physical, occupational, speech therapies, and ABA services, with a culture that promotes growth, inclusion, and exceptional patient outcomes.

Qualifications

• 1+ years of administrative experience in a healthcare setting preferred.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook).
• Strong time management and ability to multi-task in a fast-paced environment.
• Self-motivated with drive to exceed patient expectations.
• Adaptable with a positive attitude amid fluctuating workloads.
• Willingness to learn and grow in a supportive environment.
• Commitment to exceptional patient outcomes and quality care.

Responsibilities

• Greet and check-in patients and schedule appointments.
• Answer incoming phone calls and verify insurance coverage.
• Obtain necessary authorizations and collect payments.
• Process new patients and help maintain clinic performance.
• Collaborate with clinicians to deliver world-class customer service.

Skills

Administrative experience

Time management

Multi-tasking

Customer service

Self-motivation

Tools

Microsoft Office

Excel

Word

Outlook

Job description

Ivy Rehab Network in Cranford, NJ, is seeking a Patient Representative for a full-time, on-site role. The position offers an hourly wage of 18–19 USD and involves greeting patients, scheduling, verifying insurance, collecting payments, and supporting clinic operations with a patient-first mindset.

Join a team dedicated to world-class care across physical, occupational, speech therapies, and ABA services, with a culture that promotes growth, inclusion, and exceptional patient outcomes.