Patient Experience Specialist

AdventHealth; Riverview (FL); On-site; USD 55,000 - 102,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Job summary

AdventHealth in Riverview, FL is seeking a dedicated Patient Experience Coordinator to support campus PX initiatives and daily frontline feedback collection. You will engage with patients, families, and staff, monitor experience delivery, and collaborate with campus leaders to drive continuous improvement.

A Bachelor's degree and 1+ year healthcare experience are preferred. The role emphasizes teamwork, proactive problem solving, and strong communication to foster a PX-first culture across the

Qualifications

• Operational execution of campus PX initiatives and priorities.
• Identify and elevate patient/family concerns during interactions.
• Proactively address issues and escalate as needed.
• Facilitate clear information flow between campus leadership and frontline staff.
• Maintain high standards aligning actions with PX expectations.
• Collaborate with managers, specialists, and frontline teams to achieve PX goals.

Responsibilities

• Supports execution of PX action plans aligned with campus priorities and PX goals.
• Coordinates daily PX activities and engages with patients, families, and staff through rounds and real-time feedback collection.
• Monitors patient experience delivery at frontline level, identifies trends and escalates pain points to PX campus leader.
• Aids daily huddles and rounding by capturing and sharing feedback to reinforce transparency and improvement.
• Promotes PX-first culture by recognizing frontline staff and sharing positive feedback.

Skills

Operational Execution

Service Recovery

Proactive Problem-Solving

Communication & Coordination

Attention to Detail

Team Collaboration

Education

Bachelor's degree

Job description

Our Promise To You

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Our Promise To You

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

9330 US HIGHWAY 301 S

City

RIVERVIEW

State

Florida

Postal Code

33578

Job Description

• Supports the execution of PX action plans and initiatives aligned with campus priorities and organizational PX goals.
• The position coordinates daily PX activities and engages directly with patients, families, and staff through rounding, validations, and real-time feedback collection.
• Responsibilities include monitoring patient experience delivery at the frontline level, identifying trends, and escalating pain points or opportunities for improvement to the PX campus leader.
• Supports daily huddles and rounding by capturing and sharing real-time patient and family feedback, reinforcing transparency and continuous improvement.
• Additionally, this position promotes a PX-first culture by celebrating wins, amplifying positive feedback from patients and families, and recognizing frontline staff for excellence in patient experience delivery.
• Supports and coordinates PX-related training, mentorship, and skills lab opportunities, while partnering closely with campus leaders and frontline teams to ensure consistent execution and follow-through.
• Tracks and reports basic patient feedback metrics to support data-informed decision-making and ongoing improvement efforts.
• Performs other duties as assigned.

Knowledge, Skills, And Abilities

• Operational Execution: Dependable in carrying out and coordinating campus PX initiatives and priorities according to established standards. [Required]
• Service Recovery & Issue Identification: Attentive to daily patient and family interactions, able to identify and elevate immediate concerns. [Required]
• Proactive Problem-Solving: Takes initiative to address issues as they arise and ensures unresolved topics are escalated efficiently. [Required]
• Communication & Coordination: Facilitates clear and timely flow of information between campus leadership and frontline staff. [Required]
• Attention to Detail: Maintains high standards in service delivery and ensures actions are consistent with PX expectations. [Required]
• Team Collaboration: Works seamlessly with managers, other specialists, and frontline staff to support PX outcomes and operational goals. [Required]

Education

• Bachelor's degree [Required]

Field Of Study

• N/A

Work Experience

• 1+ years of healthcare/hospital experience [Preferred]
• Experience with process improvement methodologies such as Lean, Six Sigma, PDSA or Design Thinking [Preferred]

Additional Information

• An equivalent combination of education and relevant work experience may be considered in lieu of the stated degree requirement:
• Bachelors degree [Required] OR
• Associates degree AND 2+ years relevant experience [Required] OR
• 4+ years relevant experience [Required]

Licenses And Certifications

• N/A

Physical Requirements:

(Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$54,766.40 - $101,878.40

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida's background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.