Patient Experience & Scheduling Coordinator

VSP Ventures; Los Angeles (CA); On-site; USD 40,000 - 52,000; Full time

Job summary

VSP Vision in Los Angeles is seeking a front desk administrative professional to welcome patients, manage scheduling, and handle payments to ensure a smooth eye care experience.

The role requires 1–2 years of administrative experience, proficiency in MS Office, and strong communication skills to multitask in a fast-paced, confidential environment.

Qualifications

• 1-2 years of administrative experience with at least one year providing administrative support.
• Working knowledge of MS Office package.

Responsibilities

• Greet and assist patients, manage check-in/check-out processes.
• Document patient information, update records, and collect payments.
• Handle inquiries via telephone, email, and fax in a timely manner.
• Maintain patient records with confidentiality and security.
• Coordinate scheduling and prepare charts for appointments.
• Assist with reports, records release, and transmission of information to outside agencies.
• Keep a organized front desk and front entry at all times.
• Support cross-training and participate in special projects as needed.

Skills

Administrative experience

Multitasking

MS Office

Verbal communication

Written communication

Interpersonal skills

Needs assessment

Problem solving

Discretion and judgment

Fast-paced environment

Customer service

Tools

MS Office

Job description

Compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible incentive, bonuses and/or commission dependent on the role. For more information regarding VSP Vision benefits, please click here .

General Summary

The primary role is to provide high-quality patient experience by welcoming and communicating with patients and creating an efficient patient flow and flawless patient transition throughout the eye care experience

Essential Functions

Prioritize a high level of patient satisfaction for all patients of the practice by warmly greeting patients upon entering, and completing the check-in and check-out process

Work collectively with staff, doctors, and patients by documenting patient information, updating records, and collecting patient payments

Answer and triage patient correspondences received via telephone, email, and fax; respond to inquiries in a timely fashion

Maintain patient records/files to ensure accurate record keeping, security, and confidentiality of files

Coordinate scheduling of patient appointments necessary to maintain patient flow, confirm all patients, and prepare charts for scheduled patients

Perform confidential administrative functions such as assembling reports, records release, and transmitting patient information to outside agencies

Responsible for keeping an organized front desk and front entry at all times

Work on special projects, cross-train in different departments, and perform other related duties as assigned or requested.

Job Specifications

Typically Has The Following Skills Or Abilities

One to two years of administrative experience with at least one year providing administrative support

Demonstrated ability to successfully perform multiple tasks in a fast-paced environment

Working knowledge of MS Office package

Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries

Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made

Excellent interpersonal and rapport-building skills

Ability to ask appropriate and relevant questions to identify customer needs

Proven problem-solving, negotiations, and decision-making skills

Ability to use appropriate discretion and judgment in applying customer/call handling guidelines

Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment

Working Conditions

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

VSP Is An Equal Employment Opportunity Employer And Does Not Discriminate On The Basis Of Race, Color, Religion, Sex, Sexual Orientation, National Origin, Disability, Protected Veteran Status, Or Any Other Characteristic Protected By Federal, State, Or Local Law. To Help Us Ensure We Meet Our Commitment To Equal Employment Opportunity , Please Consider Responding To The Following Optional Questions Regarding Race And Gender. We Are Asking You To Provide This Information On a Voluntary Basis. All Responses Will Be Kept Confidential And Will In No Way Impact The Consideration Of Your Application. Applicants Who Live In The Following Jurisdictions Should Not Respond To The Race Or Gender Self-identification Request, So Please Select “Prefer Not To Say, I Don’t Wish To Answer, I Decline To Self-identify, Or I Decline To Identify My Race And Ethnicity” For The Questions

• Washington D.C.
• Hawaii
• Iowa
• Maine
• Michigan
• Minnesota
• Ohio
• Pennsylvania
• Rhode Island
• Washington
  
  

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.