Patient Experience & Risk Management Specialist

Socket.dev; Ames (IA); Hybrid; USD 60,000 - 82,000; Full time

Benefits offered by this job

Health and dental insurance

401(k)

Paid time off

Job summary

McFarland Clinic is seeking a Patient Relations & Risk Management Coordinator to oversee patient concerns, grievances, and clinical risk activities in Ames, IA. The role emphasizes patient advocacy, service recovery, quality improvement, and Just Culture principles within a collaborative healthcare team.

The position supports patient-centered care, learning, and continuous improvement, with on-site onboarding and potential hybrid work based on department needs.

Qualifications

• Graduate of an accredited school of nursing; or degree and applicable licensure in a health-related field.
• Minimum of two years of experience in direct patient care, patient experience, patient relations, risk management, quality improvement, or related healthcare setting.

Responsibilities

• Serve as primary contact for patient and family concerns and service recovery.
• Coordinate investigations and timely resolution of concerns with Just Culture principles.
• Support clinical risk management activities and data analysis for improvement opportunities.
• Provide education on patient advocacy, service recovery, and safety practices.

Skills

Interpersonal skills

Communication skills

Conflict resolution

Empathy

Prioritization

Confidentiality

Regulatory knowledge

Analytical thinking

Education

Nursing degree or health-related licensure

Tools

Microsoft Office

Electronic Health Records (EHR)

Job description

McFarland Clinic is seeking a Patient Relations & Risk Management Coordinator to oversee patient concerns, grievances, and clinical risk activities in Ames, IA. The role emphasizes patient advocacy, service recovery, quality improvement, and Just Culture principles within a collaborative healthcare team.

The position supports patient-centered care, learning, and continuous improvement, with on-site onboarding and potential hybrid work based on department needs.