Patient Experience & Risk Management Advocate

McFarland Clinic; Ames (IA); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health and dental insurance

401(k)

PTO

Job summary

McFarland Clinic in Ames, IA is seeking a Patient Relations & Risk Management Coordinator to improve patient experiences, resolve concerns, and promote a culture of learning and patient safety. This hybrid role starts onsite with potential transition to hybrid scheduling.

Requirements include nursing or related licensure with 2+ years in patient care or risk management; strong communication and conflict resolution skills are essential. Join a team focused on Extraordinary Care, Every Day.

Qualifications

• Graduate of an accredited nursing program or health-related degree with licensure.
• Minimum of two years in direct patient care, patient experience, risk management, or related healthcare setting.
• Experience in patient relations, risk management, or healthcare leadership preferred.

Responsibilities

• Serve as primary contact for patient and family concerns and service recovery.
• Collaborate with care teams to promote respectful, high-quality care.
• Assist patients in navigating clinic and community resources.
• Promote patient rights and effective communication.
• Coordinate investigations and timely resolution of concerns using Just Culture.

Skills

Interpersonal skills

Communication

Conflict resolution

Problem-solving

Confidentiality

Education

Nursing degree or health-related licensure

Tools

Microsoft Office

Electronic health records

Job description

McFarland Clinic in Ames, IA is seeking a Patient Relations & Risk Management Coordinator to improve patient experiences, resolve concerns, and promote a culture of learning and patient safety. This hybrid role starts onsite with potential transition to hybrid scheduling.

Requirements include nursing or related licensure with 2+ years in patient care or risk management; strong communication and conflict resolution skills are essential. Join a team focused on Extraordinary Care, Every Day.