Patient Experience Representative III

Mindful Care, Inc.; Hauppauge (NY); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

PTO

8 holidays

Health insurance

Dental insurance

Vision insurance

Company events

Job summary

Mindful Care, Inc. is seeking a Patient Experience Representative III to deliver exceptional scheduling, communication, and documentation support for patients in a fast-paced environment at our Hauppauge, NY location.

The role emphasizes advocacy for the best possible patient service and seamless care navigation. The position requires strong interpersonal skills, the ability to multi-task, and meticulous organization.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Healthcare experience preferred.
• Customer service experience in medical or mental health settings preferred.
• Excellent interpersonal skills and professional manner.
• Strong verbal and written communication skills.
• Ability to schedule appointments based on patient needs.
• Well organized with attention to detail; able to multi-task.

Responsibilities

• Schedule appointments for new and existing patients.
• Review New Patient requests and obtain required documentation for check-in.
• Check insurance eligibility and benefits.
• Manage in-person visit collections.
• Handle patient communications via email, text, and phone.
• Address prescription (Rx) issues and requests.
• Prepare and send appointment confirmation letters.
• Issue work and school excuse letters.
• Coordinate emergency activations as needed.
• Support TMS services for in-person visits.
• Perform additional tasks as assigned by management.

Skills

Interpersonal skills

Verbal communication

Written communication

Appointment scheduling

Organization

Multi-tasking

Computer proficiency

Diversity awareness

Education

High school diploma

College degree preferred

Job description

About this position

At Mindful Care, we believe people should not have to wait weeks or months to receive mental healthcare, and we are building a team committed to changing that. As the first urgent care model for mental health, Mindful Care provides same-day and next-day access to therapy, psychiatry, medication management, and supportive care. Our model was created to reduce barriers, shorten wait times, and help people receive compassionate care when they need it most. We support individuals navigating anxiety, depression, acute stress, life transitions, and long standing mental health challenges with timely, thoughtful care that meets people where they are.
Joining Mindful Care means becoming part of a mission-driven team that is reimagining what access to mental healthcare can look like. Whether you are providing direct patient care or supporting the operations behind it, your work helps people move closer to healing, stability, and a more fulfilling life. We are proud to offer a collaborative environment where team members can contribute to meaningful change, grow in their careers, and help shape a more accessible future for mental healthcare.

The Opportunity

The Patient Experience Representative III (PXR III) is responsible for scheduling, communications, and managing documentation while providing exceptional customer/patient service. This role requires a passion for helping others and to be able to support and advocate for the best possible patient service we can provide.

Responsibilities

• Scheduling appointments for new and existing patients
• Reviewing New Patient appointment requests and obtaining the required documentation for check in
• Checking insurance eligibility and benefits
• Managing in-person visit collections
• Handling patient communications via email, text, and phone as needed
• Addressing prescription (Rx) issues and requests
• Preparing and sending appointment confirmation letters
• Issuing work and school excuse letters
• Coordinating emergency activations as needed
• Supporting TMS services for in-person visits
• Additional tasks assigned by management

Candidate Profile

• High school diploma or equivalent required, college degree preferred
• Previous experience in healthcare is preferred
• Prior customer service experience, medical or mental health practices preferred
• Excellent interpersonal skills and professional manner
• Strong verbal and written communication skills
• Ability to schedule appointments depending on the patient needs
• Must be well organized and attentive to details
• Must be able to multi-task and prioritize work in a fast-paced work environment
• Must have strong computer proficiency
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture

Position Type & Schedule

• Type: Regular Full-time
• Schedule: 8:00am - 5:00pm M-F (in office)

Compensation and Benefits

• Competitive base salary of $20 per hour. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full‑time positions.
• Opportunities for career growth and skill development.
• Comprehensive benefits package including PTO, 8 holidays, employer contributions towards Health, Dental, and Vision Insurance and much more.
• Company sponsored events around the world to bring us together, for example, Mindful Care Summer Fun activities and our annual Holiday Gala and Awards Ceremony

Why Join Mindful Care

At Mindful Care, we prioritize the well‑being of our employees and offer a supportive environment that encourages professional growth and development. Join us in making a meaningful impact on the lives of our patients while enjoying a fulfilling career.

About this position

At Mindful Care, we believe people should not have to wait weeks or months to receive mental healthcare, and we are building a team committed to changing that. As the first urgent care model for mental health, Mindful Care provides same-day and next-day access to therapy, psychiatry, medication management, and supportive care. Our model was created to reduce barriers, shorten wait times, and help people receive compassionate care when they need it most. We support individuals navigating anxiety, depression, acute stress, life transitions, and long standing mental health challenges with timely, thoughtful care that meets people where they are.
Joining Mindful Care means becoming part of a mission-driven team that is reimagining what access to mental healthcare can look like. Whether you are providing direct patient care or supporting the operations behind it, your work helps people move closer to healing, stability, and a more fulfilling life. We are proud to offer a collaborative environment where team members can contribute to meaningful change, grow in their careers, and help shape a more accessible future for mental healthcare.

The Opportunity

The Patient Experience Representative III (PXR III) is responsible for scheduling, communications, and managing documentation while providing exceptional customer/patient service. This role requires a passion for helping others and to be able to support and advocate for the best possible patient service we can provide.

Responsibilities

• Scheduling appointments for new and existing patients
• Reviewing New Patient appointment requests and obtaining the required documentation for check in
• Checking insurance eligibility and benefits
• Managing in-person visit collections
• Handling patient communications via email, text, and phone as needed
• Addressing prescription (Rx) issues and requestsPreparing and sending appointment confirmation letters
• Issuing work and school excuse letters
• Processing incoming New Patient referrals
• Coordinating emergency activations as needed
• Supporting TMS services for in-person visits
• Additional tasks assigned by management

Candidate Profile

• High school diploma or equivalent required, college degree preferred
• Previous experience in healthcare is preferred
• Prior customer service experience, medical or mental health practices preferred
• Excellent interpersonal skills and professional manner
• Strong verbal and written communication skills
• Ability to schedule appointments depending on the patient needs
• Must be well organized and attentive to details
• Must be able to multi-task and prioritize work in a fast-paced work environment
• Must have strong computer proficiency
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture

Position Type & Schedule

• Type: Regular Full-time
• Schedule: 8:00am - 5:00pm M-F (in office)
• Location: Hauppauge, NY

Compensation and Benefits

• Competitive base salary of $20 per hour. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full‑time positions.
• Opportunities for career growth and skill development.
• Comprehensive benefits package including PTO, 8 holidays, employer contributions towards Health, Dental, and Vision Insurance and much more.
• Company sponsored events around the world to bring us together, for example, Mindful Care Summer Fun activities and our annual Holiday Gala and Awards Ceremony

Why Join Mindful Care

At Mindful Care, we prioritize the well‑being of our employees and offer a supportive environment that encourages professional growth and development. Join us in making a meaningful impact on the lives of our patients while enjoying a fulfilling career.

The pay range for this role is:
20 - 22 USD per hour(Hauppauge)