Patient Experience Manager

Plan A Health; Wilkes-Barre (Luzerne County); On-site; USD 70,000 - 110,000; Full time

Job summary

Health, Inc. is seeking a Care Experience Manager to champion patient-first care across home health and community-based services. The role focuses on leading experience initiatives, analyzing patient feedback, and collaborating with clinical and operations teams to improve outcomes.

You will design and refine patient experience processes, drive continuous quality improvement, and coach staff to deliver compassionate, patient-centered service across our care teams and settings.

Qualifications

• Strong leadership and collaboration across clinical and operations teams.
• Ability to analyze satisfaction data and translate insights into process improvements.
• Excellent communication and coaching skills with a focus on empathy and patient advocacy.

Responsibilities

• Lead patient experience initiatives and ensure service excellence standards are implemented.
• Monitor and analyze patient satisfaction metrics and feedback.
• Partner with clinical and operations teams to address concerns and improve outcomes.
• Design, implement, and refine patient experience processes and continuous quality improvement efforts.
• Coach and support staff on communication, empathy, and patient-centered service.
• Drive improvements by translating feedback into actionable quality initiatives.

Skills

Leadership

Collaboration

Data analysis

Communication

Empathy

Job description

Care Experience Manager responsible for championing exceptional, patient-first care across home health and community-based services.

Key Responsibilities

• Lead patient experience initiatives and ensure service excellence standards are implemented.
• Monitor and analyze patient satisfaction metrics and feedback.
• Partner with clinical and operations teams to address concerns and improve outcomes.
• Design, implement, and refine patient experience processes and continuous quality improvement efforts.
• Coach and support staff on communication, empathy, and patient-centered service.
• Drive improvements by translating feedback into actionable quality initiatives.

Qualifications & Skills

• Strong leadership and collaboration across clinical and operations teams.
• Ability to analyze satisfaction data and translate insights into process improvements.
• Excellent communication and coaching skills with a focus on empathy and patient advocacy.
• Commitment to quality, accountability, and continuous improvement.