Patient Experience Manager

Compass Group Poland Sp. z o.o.; Houston (TX); On-site; USD 54,000 - 58,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Flexible Time Off

Paid Parental Leave

Health and Wellness Programs

Job summary

Crothall Healthcare is seeking a dedicated Patient Experience Manager to enhance patient interactions and satisfaction at their Houston location. This role involves coordinating activities with leadership to create positive experiences for patients, while ensuring compliance with healthcare standards. Ideal candidates will possess strong customer service skills and experience in a healthcare setting.

Qualifications

• 4-year degree preferred; experience in hospitality and/or healthcare valued.
• Minimum three years of customer service operations experience required.
• Strong communication and data analytical skills needed.

Responsibilities

• Coordinate patient interactions and ensure customer satisfaction.
• Administer client surveys and respond effectively.
• Maintain client objectives to ensure account retention.

Skills

Customer Service

Data Analysis

Coaching

Communication Skills

Education

High School Diploma or GED

4-year Degree (Preferred)

Tools

Microsoft Office

Job description

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Crothall Healthcare

Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare service teams in 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013 and Becker's Top 150 Places to Work since 2016. A division of Compass Group USA, we have more than 26,000 team members. Our core services include: Environmental Services, Healthcare Technology Solutions, Patient Transportation, Laundry & Linen, Facilities Management, and Ambulatory EVS. Learn more at www.Crothall.com .

Salary: $54000 - $58000 / year

Other Forms of Compensation: Eligible for annual bonus

Job Summary

Do you enjoy providing outstanding customer service? Working as the Patient Experience Manager, you will be recognized for those efforts! Responsibilities include coordinating and directing a variety of activities in collaboration with leadership in order to create engaged, safe and positive moments for all patients.

Responsibilities:

• Interact with patients, caregivers, support services leaders and executive leadership regarding the performance of the housekeeping/environmental services department.
• Administer required client and customer surveys and responds in a timely and effective manner
• Assist in developing and customizing a patient satisfaction action plan to meet each account’s needs
• Maintain and supports the fulfillment of client objectives at a level that ensures account retention
• Make valuable contributions to hospital committees (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)
• Ensure compliance with all regulatory agencies (CMS, JCAHO) and follow-up of any patient satisfaction initiatives
• Participate on monthly conference calls with fellow Patient Experience Managers and operations management to communicate updates, current trends, and find-opportunities to reward and recognize staff
• Participate in all Patient Experience Department learning sessions including monthly informative webinars
• Provide recognition for employee when programs are implemented with success
  
  

Qualifications:

• HS diploma/GED or comparable combination of education and experience; 4 year degree preferred
• Hospitality and/or healthcare experience preferred
• At least three years of demonstrated experience in customer service operations
• Good coaching and on the job training skills required
• Strong data analytical skills and excellent verbal and written communication skills
• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
  
  

Apply to Crothall today!

Crothall is a member of Compass Group USA

Click Here To Learn More About The Compass Story

Associates at Crothall are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave
  
  

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

Crothall maintains a drug-free workplace.

Req ID: 1428736

Crothall Healthcare

TANEISHA JANEA HAMILTON

[[req_classification]]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Hospitals and Health Care

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