Patient Experience Improvement Coordinator

CHRISTUS Health; Santa Fe (NM); On-site; USD 48,000 - 64,000; Full time

Job summary

CHRISTUS Health is seeking a Coordinator of Patient Experience to drive behavior change and process improvements using patient feedback data, complaints, and grievances to optimize care delivery and satisfaction in a hospital setting.

The role supports leadership with data-driven initiatives, utilizing PDSA and high-reliability techniques, and requires strong communication and organizational abilities to manage multi-disciplinary teams and ensure compliance with regulatory requirements.

Qualifications

• Must have excellent communication skills (written, verbal, and listening).
• Excellent interpersonal and organizational skills.

Responsibilities

• Supports the hospital program to achieve excellent patient experience in all areas; utilizes improvement programs based on identified patient experience needs.
• Champions departments on initiatives designed to improve the patient experience through behavior change, process improvement, or environmental factors.
• Coordinates problem investigation, resolution, response, and prevention from data derived from surveys, complaints, and grievances.
• Coordinates the program to meet the regulatory requirements for complaints and grievances documentation and response for the hospital.
• Promotes patient experience with hospital and unit-based action plans.
• Under the direction of the Director of Quality Management, provides reports on patient experience presentations for hospital leadership.

Skills

Communication skills

Interpersonal skills

Organizational skills

Education

High School diploma or equivalent

Associate degree preferred

Job description

CHRISTUS Health is seeking a Coordinator of Patient Experience to drive behavior change and process improvements using patient feedback data, complaints, and grievances to optimize care delivery and satisfaction in a hospital setting.

The role supports leadership with data-driven initiatives, utilizing PDSA and high-reliability techniques, and requires strong communication and organizational abilities to manage multi-disciplinary teams and ensure compliance with regulatory requirements.