Patient Experience Facilitator – Equality, Diversity & Inclusion

Norfolk and Norwich University Hospitals NHS Foundation Trust; City of Norwich (NY); On-site; USD 43,000 - 56,000; Full time

Benefits offered by this job

Flexible working hours

On-site nursery

Excellent pension scheme and annual/le

Wagestream access to pay as you earn

Free Park & Ride to site

Free 24-hours confidential counselling

Staff discounts at on-site cafes

Career development support

Salary Sacrifice schemes (lease cars,

Job summary

Norfolk and Norwich University Hospitals NHS Foundation Trust is seeking a Patient Experience Facilitator to drive equality, diversity and inclusion across services and engage with patients, carers and communities.

The role focuses on improving patient experience, leading on ED&I initiatives, and building collaborative relationships with external stakeholders to deliver inclusive and equitable hospital services.

Responsibilities

• Lead on engagement with patients and stakeholder groups on ED&I matters, building mature, respectful co-production relationships.
• Provide specialist advice and guidance on patient experience policy and practice to staff at all levels.
• Act as Armed Forces Champion to improve patient experience for Veterans and families.

Job description

Patient Experience Facilitator – Equality, Diversity & Inclusion

Company:

Company: Norfolk and Norwich University Hospitals NHS Foundation Trust

A Vacancy at Norfolk and Norwich University Hospitals NHS Foundation Trust.

It is our ambition at NNUH to provide an outstanding patient and Carer experience and create a hospital for all – we need you to help us take our next steps to achieve this.

This post will suit someone with exceptional interpersonal skills; a networker with confidence to reach out to and build trusting relationships with those in our communities that have found their voices are less well heard at NNUH and within the NHS.

You will be a coach and champion with expertise in equality, diversity & inclusion for service users who listen to understand; is kind and compassionate and works collaboratively and inclusively with patients and colleagues.

The post holder will be an agent for change and conduit of patient/Carer involvement, they will help the Trust bridge the gap between the services we provide and the people we serve.

We believe we will only truly improve our services through listening to and working with patients, Carers and communities alongside colleagues – as collaborative improvers.

Our Patient Engagement & Experience Team is dedicated to leading NNUH in listening to and amplifying the voices of all patients and Carers, especially the less well heard to ensure we break down barriers and build inclusive and respectful services and teams.

The post holder, as part of the Patient Experience Team, will lead on a range of initiatives – including EDS and Core20+5 engagement with patients and communities - to ensure that the voices of all our patients, Carers and communities are heard and that we develop and deliver services that are inclusive and equitable.

Lead on the engagement with patients and stakeholder groups in respect of ED&I matters, creating and sustaining relationships with external stakeholders and their representative groups, ensuring development of a mature and respectful co-production relationship.

They will provide specialist advice, guidance and support in relation to patient focussed ED&I matters to staff across the organisation, through interpretation of Patient Experience and Engagement policy and practice on a range of patient experience matters to all levels of staff and managers in line with our organisational values.

The post holder will be an Armed Force Champion within the trust and will lead on improving patient experience for Veterans and members of the Armed Forces and their families.

The Patient Engagement & Experience Team at NNUHFT are a welcoming, inclusive and nurturing team. You will be a part of a team of individuals who are passionate about delivering an accessible and responsive service for patients and Carers, keeping their voice at the heart of everything we do.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Multi Faith prayer room at NNUH Colney Lane site
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

This advert closes on Sunday 15 Nov 2026

Norfolk and Norwich University Hospitals NHS Foundation Trust

Norfolk and Norwich University Hospitals NHS Foundation Trust

Norfolk and Norwich University Hospitals NHS Foundation Trust