Patient Experience Expert I

CAN Community Health Inc.; Las Vegas (NV); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

PTO & Sick time

11 Paid Holidays

Training support

Health, dental, vision

Retirement plan

Life & disability plans

Tuition reimbursement

Voluntary plans

Career growth

Job summary

CAN Community Health is seeking a Patient Experience Expert I to join our front desk team in Las Vegas. You will be the first point of contact, handling patient registration, scheduling and inquiries to ensure timely and respectful access to care.

The role offers full-time daytime hours with competitive pay, paid time off, holidays, and strong training opportunities. A High School diploma and 1 year of medical office experience are required, with BLS certification pursued within 90 days.

Qualifications

• High School Diploma or equivalent required.
• Minimum of one year experience in a medical office or front office setting.
• Bachelor-level knowledge of electronic medical records preferred (EMR).
• BLS certification must be valid or obtained within 90 days of employment.

Responsibilities

• Represent CAN Community Health’s mission, vision, and values in all interactions.
• Provide professional, confidential assistance to patients.
• Accurately collect, process and post patient payments, including co-pays and deductibles.
• Verify and update patient insurance information and eligibility during check-in.
• Explain billing policies, insurance coverage and patient financial responsibilities.
• Ensure compliance with billing regulations and clinic policies.
• Collaborate with Revenue Cycle Management to resolve discrepancies and ensure accurate postings.
• Schedule and confirm patient appointments, follow up on missing payments.
• Respond to patient inquiries regarding billing, insurance and payments promptly.
• Assist with other front desk duties including answering phones and managing paperwork.

Education

High School Diploma or equivalent

BLS certification

Job description

Description

CAN Community Health is now hiring a Patient Experience Expert I

Schedule: Full-Time | Day Shift | Monday-Thursday 8:00 am - 6:00 pm Friday 8:30 am - 12:30 pm

Extended Hours Schedule (bi-monthly rotating schedule): Weekday 10 am - 8:00 pm; Weekend 8:30 am - 12:30 pm

Pay Rate: $23.27 - $26.76 hourly based on experience

Are you passionate about patient care and ready to make a difference every day? We are looking for someone who is passionate about serving the needs of individuals impacted by HIV, Hepatitis C, STI's, and other infectious diseases. You will become part of our professional team that drives home our Company's Mission and Values.

We have received recognition for more than six (6) years NPT's Best Non-Profit to Work for Award.

Why You’ll Love It Here

• Competitive pay
• Generous paid PTO and Sick time
• 11 Paid Company Holidays
• Paid training and certification support
• Health, dental, vision, with generous company contribution, paid life and disability plans & retirement plan with generous match of up to 8% of your contribution additional match of 1%.
• Tuition Reimbursement Plan
• Other voluntary plans are available to support you and your family
• Career growth opportunities in a supportive environment

What You’ll Do

The Patient Experience Expert I (Front Desk Receptionist) is to provide a welcoming first point of contact and ensure accurate patient registration, scheduling, and communication so that patients experience timely, respectful and coordinated access to care.

• Represent CAN Community Health’s mission, vision, and values in all interactions
• Provide professional, confidential assistance to patients
• Accurately collect, process and post patient payments, including co-pays, deductibles and outstanding balance.
• Verify and updated patient insurance information and eligibility during check-in
• Accurately explaining billing policies, insurance coverage and patient financial responsibilities.
• Ensures compliance with federal and state billing regulations and clinic policies, especially related to CAN’s mission.
• Collaborate with Revenue Cycle Management (RCM) Team to resolve discrepancies and ensure payments are posted accurately.
• Schedule and confirm patient appointments, managing any necessary follow-up for missing payments.
• Respond to patient inquiries regarding billing, insurance and payment in a timely manner.
• Assist with other front desk duties including answering phones and managing patient paperwork.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Education/Professional:

1. High School Diploma or equivalent required
2. Minimum of one year experience in a medical office or front office setting
3. Knowledge of electronic medical records systems preferred
4. Must maintain a valid Basic Life Support (BLS) certification or must successfully complete and obtain certification within 90 days of employment
5. Must be able to operate a motor vehicle and have valid insurance and driver’s license.

Must be able to pass a Level I and Level II Background check as required. https://info.flclearinghouse.com/

CAN Community Health, Inc. is an equal opportunity employer that is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.