Patient Experience Coordinator – Onsite Clinic, Spokane

Pinnacle Fertility, Inc.; Spokane Valley (WA); On-site; USD 28,929 - 42,705; Full time

Benefits offered by this job

Healthcare insurance

Dental insurance

Vision insurance

Paid time off

Retirement plan

Job summary

Pinnacle Fertility, Inc. is recruiting a Patient Experience Coordinator to ensure a seamless, welcoming patient journey.

You will be the first point of contact, handling administrative and scheduling tasks while coordinating with a multidisciplinary team to deliver outstanding care. The role is full‑time and onsite at Pinnacle Fertility – Washington in Spokane, WA, with Monday–Friday hours from 7:00 AM to 4:00 PM, up to 2 holidays per year, and 1–2 weekend shifts per month.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of experience in a medical office, customer service, or front desk role preferred.
• Strong communication, organizational, and multitasking skills.

Responsibilities

• Welcome and check in patients, verify personal and insurance information, and direct them to appropriate departments.
• Answer and manage incoming calls, schedule appointments, and provide support to clinical staff.
• Maintain accurate patient records, process billing information, and collect copays.
• Ensure the reception area is clean, organized, and welcoming for all visitors.
• Willingness and ability to travel between clinic locations.
• Assist with additional projects and administrative duties as assigned.

Skills

Strong communication

Organizational skills

Multitasking

Education

High school diploma or equivalent

Tools

EMR software

Basic computer skills

Job description

Pinnacle Fertility, Inc. is recruiting a Patient Experience Coordinator to ensure a seamless, welcoming patient journey.

You will be the first point of contact, handling administrative and scheduling tasks while coordinating with a multidisciplinary team to deliver outstanding care. The role is full‑time and onsite at Pinnacle Fertility – Washington in Spokane, WA, with Monday–Friday hours from 7:00 AM to 4:00 PM, up to 2 holidays per year, and 1–2 weekend shifts per month.