Patient Experience Coordinator

VSP Vision; Spring (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

VSP Vision is seeking a front desk administrator to deliver a high-quality patient experience. You will greet patients, handle check-in/out, document information, and help coordinate appointments to keep the eye care flow smooth.

The ideal candidate has 1–2 years of administrative experience, MS Office skills, strong verbal and written communication, and a patient-focused, detail-oriented approach to support physicians and staff.

Qualifications

• 1–2 years of administrative experience in a fast-paced environment.
• Ability to manage multiple tasks and prioritize effectively.
• Proficient in MS Office and basic record-keeping.

Responsibilities

• Greet patients and manage check-in/check-out.
• Document patient information and collect payments.
• Answer inquiries via phone, email, and fax; triage as needed.
• Maintain confidential patient records and ensure data accuracy.
• Schedule appointments to optimize patient flow and prepare charts.
• Perform administrative tasks such as reports and release of records.

Skills

Customer service

MS Office

Verbal communication

Written communication

Multitasking

Interpersonal skills

Questioning skills

Problem solving

Discretion

Team collaboration

Education

Administrative experience

Tools

MS Office

Job description

VSP Vision is seeking a front desk administrator to deliver a high-quality patient experience. You will greet patients, handle check-in/out, document information, and help coordinate appointments to keep the eye care flow smooth.

The ideal candidate has 1–2 years of administrative experience, MS Office skills, strong verbal and written communication, and a patient-focused, detail-oriented approach to support physicians and staff.