Patient Experience Coordinator

Specialty Dental Brands; Council Bluffs (IA); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Medical, Dental, Vision, and 401(k)

Paid holidays

Paid time off

Job summary

Oral Surgery Associates in Iowa is seeking a Patient Coordinator to join our established team. You will manage patient scheduling, confirmations, and check-in, ensuring smooth flow and patient satisfaction.

This role requires excellent communication, organization, and attention to HIPAA guidelines as you support clinicians and front office staff in delivering compassionate, efficient care.

Qualifications

• High School Graduate or GED required.
• 1-3 years experience in a dental/medical office preferred.
• Experience with practice management software and scheduling systems.
• Exceptional communication and interpersonal skills with a focus on customer service.
• Excellent organizational skills with ability to manage multiple tasks.

Responsibilities

• Manage patient scheduling, including appointments, cancellations, and reschedules.
• Confirm appointments and send reminders to minimize no-shows.
• Greet patients in a friendly, professional manner upon arrival.
• Register new patients and update demographics with detailed information.
• Facilitate patient flow by ensuring timely check-in and communicating delays.
• Coordinate with clinical team to minimize wait times and improve experience.
• Ensure HIPAA compliance and protect patient confidentiality at all times.
• Maintain a clean, organized front office and reception area.
• Take and relay messages for providers and staff accurately.

Skills

Customer service

Scheduling

Front desk

Interpersonal communication

Education

High School Diploma or GED

Tools

Practice management software

Scheduling systems

Job description

Oral Surgery Associates in Iowa is seeking a Patient Coordinator to join our established team. You will manage patient scheduling, confirmations, and check-in, ensuring smooth flow and patient satisfaction.

This role requires excellent communication, organization, and attention to HIPAA guidelines as you support clinicians and front office staff in delivering compassionate, efficient care.