Patient Experience Concierge – Oncology

Columbus Oncology & Hematology; Columbus (OH); On-site; USD 38,000 - 48,000; Full time

Job summary

Columbus Oncology and Hematology Associates is seeking a Patient Experience Specialist to be the first contact for incoming calls. You will communicate professionally with patients and internal teams, and competently transfer calls to the right recipients.

The role emphasizes teamwork, accurate documentation, and assistance with portal monitoring, scheduling, and referral coordination to support efficient patient care.

Qualifications

• Minimum 1 year of customer service experience.
• Minimum 1 year of experience in a medical office.
• Oncology experience preferred.

Responsibilities

• Answer telephones, screen and transfer calls promptly and efficiently.
• Identify emergent calls and route to the appropriate team member.
• Coordinate with multiple departments to ensure proper workflows and timely charting.
• Monitor no-show appointments and communicate appropriately.
• Monitor Ontada Health patient portal.
• Light medical record indexing of registration documents.
• Assist with closing of referral loops.
• Research returned mail correspondence.
• Maintain fax, printer, and copy machines daily.
• Support special projects as assigned.

Skills

Customer service

Interpersonal skills

Communication

Tools

EMR (Electronic Medical Records)

Practice Management Systems

Microsoft Office

Job description

The Patient Experience Specialist is the first point of contact for all incoming calls to Columbus Oncology and Hematology Associates. The Patient Experience Specialist is expected to communicate professionally with both internal and external customers while accurately and efficiently handling their call transfers.

Essential Duties and Responsibilities:

• Answer telephones, screen and transfer calls to the appropriate recipient quickly and efficiently
• Critically think and identify emergent calls and route to the appropriate team member
• Communicate as needed with multiple departments to ensure appropriate workflows are being used and chart documentation in a timely manner
• Monitor “no show” appointments and ensure appropriate communication occurs
• Monitor the Ontada Health patient portal
• Light medical record indexing of patient registration documents
• Support team with closing of the referral loops
• Research return mail correspondence
• Operating knowledge and daily maintenance of fax, printer, and copy machines
• Assist with special projects as assigned

Experience Qualifications:

• At least one year in customer service
• At least one year in a medical office
• Oncology experience preferred

Other Qualifications:

• Excellent verbal, written, and interpersonal skills
• Microsoft Office Applications (Outlook, Word, Excel)
• EMR (Electronic Medical Records)
• Practice Management Systems

ColumbusOncology Associates is an Equal Opportunity Employer and proudly a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.