Patient Experience Concierge

Tribe513; Powdersville (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Tribe513 in Powdersville, SC is seeking a Patient Experience Host to welcome families, check patients in and out, and ensure the in-office experience is smooth and welcoming. You will coordinate with the team to manage wait times, assist with forms and payments, and support multiple locations as needed.

This role requires standing, customer service focus, and reliability in a physician-office setting, with opportunities to assist at different sites as needed.

Qualifications

• Customer service experience preferred.
• Minimum education requirement: High School Diploma or GED.
• Comfortable with computer skills and typing.
• Strong relational and hosting traits.
• Willing to be on your feet for 90% of your working hours.

Responsibilities

• Greeting patients with exceptional customer service and hosting families by guiding their check-in/out process and owning the waiting room atmosphere.
• Inviting, connecting, and partnering with patients and families to provide extraordinary patient care.
• Refresh waiting area multiple times daily and manage wait times and flow of appointments; handle paperwork, scheduling, and payments.
• Review provider schedules, prep electronic charts, verify demographics and insurance information, and keep front desk and waiting room organized.
• Fill in on the Patient Experience team, floating to other locations as needed and covering urgent care when required.
• Attend team development meetings and trainings throughout the year.

Skills

Customer service

Typing

Relational hosting

Education

High School Diploma or GED

Tools

Computer literacy

Job description

Tribe513 in Powdersville, SC is seeking a Patient Experience Host to welcome families, check patients in and out, and ensure the in-office experience is smooth and welcoming. You will coordinate with the team to manage wait times, assist with forms and payments, and support multiple locations as needed.

This role requires standing, customer service focus, and reliability in a physician-office setting, with opportunities to assist at different sites as needed.