Patient Experience Aide

Northern Light Health; Bangor (ME); On-site; USD 24,452 - 28,213; Full time

Job summary

Northern Light Eastern Maine Medical Center in Bangor, ME seeks a Patient Experience Aide to support the patient care team with constant observation, feeding assistance, and mobility support.

The role emphasizes safety, dignity, and collaboration with nursing staff to enhance patient comfort.

Qualifications

• No formal education requirement stated.

Responsibilities

• Provide constant observation to patients and support safety.
• Assist feeding and meal setup for patients.
• Document activities, feeding, and observations for shifts.
• Assist with patient transfers and mobility as needed.
• Maintain patient confidentiality and collaborate with healthcare team.

Skills

Observation

Patient care

Mobility assistance

Documentation

Job description

Northern Light Eastern Maine Medical Center |US:ME:Bangor | Nursing Support | Full Time

Salary range- 17.75-20.48 USD

Overview

The compensation range listed reflects the range Northern Light Health anticipates relying on in setting the wages for the position. The range may not necessarily include all additional compensation elements available, such as differentials, incentive programs and benefits.

Northern Light Eastern Maine Medical Center

Department: Float Pool

Position is located: Northern Light Eastern Maine Medical Center

Work Type: Full Time

Work Schedule: 6:30 PM to 7:00 AM

Exempt: No

Summary

The Patient Experience Aide role provides support to the patient care team by providing constant observation, monitoring, feeding assistance, and related duties. Feeding assistance includes preparing food for patient consumption, unwrapping food, and maintaining cleanliness throughout meals. The patient\'s mouth will be checked before offering more food or fluids, and the food tray returned to the cart when finished. Mobility assistance for assigned patients is used to ensure safety and injury prevention. Ambulation may involve assistive devices (walker, cane) as needed, with walking distance and speed determined by patient tolerance. The role includes one-on-one direct, continuous observation for injury prevention of high-risk patients. Under supervision of a Registered Nurse and in accordance with department policies and procedures, the caregiver remains in the patient\'s line of vision at all times and collaborates with the healthcare team to ensure prompt intervention to prevent physical harm and support patient safety and comfort.

Responsibilities

• Essential duties require time spent sitting or walking, moving/assisting with patient transfers, ambulation, and mobility while working independently, in pairs, or as part of a healthcare team.
• Feeding patients who need assistance, including setting up trays, unwrapping and preparing food for patient consumption.
• Closely observing a patient, documenting findings, and collaborating with other healthcare staff members for an assigned shift.
• Maintain core competencies of self-management, collaboration, initiative, flexibility, and motivation; accept changes in assignment as needed.
• Maintain patient confidentiality at all times.
• Perform other duties as assigned.
• Document activity, feeding, and observations while monitoring patients.

Other Information

Competencies and Skills

• Behaves with Integrity and Builds Trust: Acts consistently with core values and rules of conduct; communicates honestly and follows through on commitments.
• Cultivates Respect: Treats others fairly and values diversity, contributing to a culture of belonging and cooperation.
• Fosters Accountability: Encourages ownership of processes and results; learns from mistakes and supports team quality and timeliness.
• Practices Compassion: Demonstrates care for others and willingness to help and relieve suffering.

Education

• Required No Minimum Requirement

Working Conditions

• Potential exposure to abusive and/or aggressive individuals.
• Work with computers, typing, reading, or writing.
• Extend body and limbs to reach items.
• Prolonged periods of sitting, standing, and walking.

Northern Light Eastern Maine Medical Center is a 411-bed regional tertiary care hospital and an American College of Surgeons-verified Level II Trauma Center located in Bangor, Maine. It serves as the principal referral center for a population of 500,000 in the northern two-thirds of the state, providing inpatient and outpatient services including advanced surgical care, neurosciences, cardiovascular medicine, oncology, and critical care.

Eastern Maine Medical Center is the base for LifeFlight of Maine, a critical care air medical transport program conducting nearly 900 missions annually, and is part of Northern Light Health, a statewide health system with nine hospitals and extensive outpatient and home health services. This integrated model supports coordinated, patient-centered care across the continuum.

Eastern Maine Medical Center plays a central role in advancing clinical quality, operational efficiency, and health equity, and serves as a training site for medical students, residents, and fellows through affiliations with academic and professional institutions.

Bangor, Maine offers a stable environment for healthcare professionals, with access to high-quality schools, Bangor International Airport, and outdoor recreation opportunities year-round. Northern Light Eastern Maine Medical Center is a strategic hub for clinical excellence, innovation, and community health in northern New England.

Questions? Contact Talent Acquisition: phone: [phone]; email: [e-mail]

EMMC, Bangor, Maine, Level 2 Trauma Center, hospital, Cancer Care, Lifeflight

Equal Opportunity Employment

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sex, sexual orientation, gender identity, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.