Patient Experience Aide

Northern Light Health; Bangor (ME); On-site; USD 24,000 - 28,000; Full time

Job summary

Northern Light Eastern Maine Medical Center in Bangor, Maine is seeking a Patient Experience Aide to provide one-on-one observation, feeding assistance, and mobility support for patients. Under RN supervision, you will help maintain safety, comfort, and dignity while documenting activities and collaborating with the healthcare team.

The role emphasizes constant observation, patient care support, and adherence to department policies, with a flexible, variable schedule and eligibility for benefits

Qualifications

• No formal education requirement.
• Experience in patient observation or caregiving is helpful.
• Ability to maintain patient confidentiality and collaborate with healthcare team.

Responsibilities

• Provide constant observation for patient safety and comfort.
• Assist with feeding, including tray setup and food preparation for patients.
• Document activities, feeding and observations during shifts.
• Collaborate with other health care staff and communicate patient needs.
• Support mobility and ambulation with appropriate devices as needed.
• Maintain cleanliness and ensure patient safety during meals and activities.
• Adapt to changes in assignment and work as part of a team.

Skills

Integrity & Trust

Respect

Accountability

Compassion

Education

No minimum requirement

Job description

Northern Light Eastern Maine Medical Center |US:ME:Bangor | Nursing Support | PRN

Salary range- 17.75-20.48 USD

Description

The compensation range listed reflects the range Northern Light Health anticipates relying on in setting the wages for the position. The range may not necessarily include all additional compensation elements available, such as differentials, incentive programs and benefits.

Northern Light Eastern Maine Medical Center

Department:Float Pool

Position is located: Northern Light Eastern Maine Medical Center

Work Type:PRN

Work Schedule:Variable

Salary Range : $ 17.75 - $20.48

Exempt: No

Summary:

The Patient Experience Aide role is a position providing support to the patient care team by providing constant observation, monitoring, feeding assistance. Feeding assistance will include cutting food, unwrapping food, and maintaining cleanliness throughout the course of patient meal. Patient's mouth will be checked before offering more food or fluids, and returning food tray back to cart when patient is finished. Mobility assistance of assigned patients is used to ensure safety and prevention of injury. Ambulation will include the use of assistive devices (walker, cane) if needed, understanding that walking distance and speed is determined by patient tolerance. Responsible for one on one direct, continuous observation for the purpose of injury prevention of patients who might be at high risk. Under the supervision of the Registered Nurse and in accordance with the department policies and procedures, responsible for keeping patient in his/her line of vision at all times, and working with others in the healthcare team to assure prompt intervention to prevent physical harm to patients ensuring optimal patient safety and patient comfort.

Responsibilities:

• Essential duties of this role require time spent sitting or walking, mobilizing patient by patient transfer, ambulation and mobility while working independently, as part of a pair, and/or part of a team of healthcare provider.
• Feeding patients in need of assistance including setting up tray, unwrap and open food, and preparing food for patient consumption.
• Closely observing a patient, documenting, and collaborating with other health care staff members for an assigned shift.
• The employee must possess the core competencies of self-management, collaboration, initiative flexibility and motivation, i.e. staff must be willing to accept changes in assignment as needed.
• Maintains patient confidentiality at all times.
• Performs other duties and/or responsibilities as assigned.
• Documents activity, feeding and observations while observing patients.

Other Information:

Competencies and Skills

• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.
• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Education

• Required No Minimum Requirement

Working Conditions

• Potential exposure to abusive and/or aggressive people.
• Work with computers, typing, reading or writing.
• Extend body and limbs to reach items.
• Prolonged periods of sitting.
• Prolonged periods of standing.
• Prolonged periods of walking.

Northern Light Eastern Maine Medical Center is a 411- bed, regional tertiary care hospital and an American College of Surgeons-verified Level II Trauma Center. Located in Bangor, Maine, it serves as the principal referral center for a patient population of 500,000 residents across the northern two-thirds of the state. The medical center provides comprehensive inpatient and outpatient services, including advanced surgical care, neurosciences, cardiovascular medicine, oncology, and critical care.

Eastern Maine Medical Center is the base for LifeFlight of Maine, a critical care air medical transport program that conducts nearly 900 missions annually, ensuring timely access to specialized care for rural and remote communities. As a member of Northern Light Health, the medical center is part of an integrated statewide health system comprising nine hospitals, numerous primary and specialty care practices, long-term care facilities, home health and hospice agencies, and emergency ground and air transport services. This integrated model supports coordinated, patient-centered care across the continuum.

Eastern Maine Medical Center plays a central role in advancing clinical quality, operational efficiency, and health equity throughout the region. It is actively engaged in clinical education and serves as a training site for medical students, residents, and fellows through affiliations with academic and professional institutions.

Bangor, Maine offers a stable and supportive environment for healthcare professionals. The region is home to high-performing public and private schools, including the University of Maine’s flagship campus in Orono. Bangor International Airport provides convenient commercial air service with direct and connecting flights to major US hubs. The area also offers access to a wide range of cultural, educational, and recreational opportunities, with outdoor activities available year-round in Maine’s forests, lakes, mountains, and coastal regions.
Northern Light Eastern Maine Medical Center is a strategic hub for clinical excellence, innovation, and community health in northern New England.

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EMMC, Bangor, Maine, Level 2 Trauma Center, hospital, Cancer Care,

Equal Opportunity Employment

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sex, sexual orientation, gender identity, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.