Patient Engagement Specialist, Clinical Research

Health Haven; West Palm Beach (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Comprehensive Medical Plans

Dental Insurance

Vision Insurance

Employer-paid Life Insurance

Employer-paid Short Term Disability

Employer-paid Long Term Disability

Employee Assistance Program (EAP)

Paid Vacation Time

Paid Sick Time

Paid Federal Holidays

Referral Program

Opportunities for growth and developm

Job summary

Health Haven and Health Synergy Clinical Research is seeking a dedicated outreach professional to build strategic partnerships with physicians, senior care organizations, and referral partners across West Palm Beach and surrounding communities. You will educate stakeholders, promote Alzheimer’s disease research opportunities, and drive participant enrollment with compassion and professionalism.

You will collaborate with clinical and operations teams to develop recruitment strategies, track

Qualifications

• Bachelor’s degree preferred in a healthcare, marketing, or related field.
• 2+ years in healthcare outreach, physician relations, patient recruitment, clinical research recruitment, business development, or community engagement preferred.
• Experience recruiting participants for clinical research studies strongly preferred.
• Experience with Alzheimer’s, dementia, neurology, geriatrics, psychiatry, or older adult populations preferred.
• Demonstrated experience building relationships with physicians, healthcare providers, hospitals, medical practices, assisted living facilities, or senior-focused organizations.
• Strong patient-centered communication and relationship-building skills.
• Excellent presentation, networking, public speaking, and interpersonal communication skills.
• Ability to educate patients, caregivers, and healthcare professionals with confidence, compassion, and professionalism.
• Strong organizational, time management, and follow-up skills; able to manage multiple recruitment initiatives.

Responsibilities

• Develop strategic community partnerships with physicians, neurologists, psychiatrists, primary care providers, and senior care organizations.
• Recruit qualified participants for Alzheimer’s disease and other clinical trials through referrals and outreach strategies.
• Educate referral sources and communities about available studies and opportunities.
• Collaborate with Principal Investigators, Clinical Research Coordinators, Marketing, and Operations to optimize recruitment and enrollment processes.
• Build and maintain relationships with assisted living facilities, memory care centers, and senior-focused organizations.
• Serve as the primary contact for prospective participants and caregivers, addressing questions empathetically.
• Coordinate pre-screenings and schedule enrollment steps with research staff.
• Analyze recruitment performance and propose innovative outreach strategies to improve enrollment and retention.
• Maintain documentation of outreach activities, referrals, metrics, and pipeline status, reporting progress regularly.
• Ensure HIPAA, GCP, IRB, sponsor expectations, and regulatory compliance in recruitment activities.
• Travel regionally throughout Palm Beach County, Martin County, and St. Lucie County to cultivate relationships and education efforts.
• Support organizational initiatives that enhance participant enrollment and retention.

Skills

Healthcare outreach

Physician relations

Patient recruitment

Clinical research recruitment

CRM platforms

EMR/CTMS systems

Public speaking / presentation

Independent collaboration

Education

Bachelor’s degree in Healthcare Administration, Marketing, Communications, Public Health, Business Administration, Psychology, or related field

Tools

CRM systems

EMR/CTMS

Job description

Who We Are

At Health Haven and Health Synergy Clinical Research, we are building a modern and integrated model of psychiatric care that combines high-quality outpatient treatment, interventional psychiatry, and industry-sponsored pharmaceutical clinical research.

Our mission is to provide compassionate, evidence-based mental health care while helping advance the future of psychiatric treatment through ethical clinical research and innovative therapeutic approaches. With continued expansion across Florida, our organization offers physicians the opportunity to grow within a collaborative, high-performing environment focused on clinical excellence, innovation, operational efficiency, and long-term professional development.

We are committed to creating an environment where physicians can thrive clinically, professionally, and financially while working alongside an experienced multidisciplinary team dedicated to exceptional patient care.

Who You Are

You are a compassionate, relationship-driven professional who is passionate about connecting patients and families with innovative Alzheimer’s disease clinical research opportunities. You excel at building relationships with physicians, senior-focused organizations, assisted living and memory care communities, and other referral partners throughout West Palm Beach and Port St. Lucie. You are an excellent communicator, highly organized, and driven to expand patient access to cutting-edge treatments while collaborating closely with clinical and operational teams.

What You’ll Do

This role focuses on developing strategic community partnerships, educating referral sources, recruiting qualified participants for Alzheimer’s disease and other clinical research studies, and delivering exceptional patient and caregiver experience while supporting the continued growth of our clinical research program.

• Community Outreach and Partnership Development: Build, develop, and maintain strong relationships with physicians, neurologists, psychiatrists, primary care providers, geriatric specialists, hospitals, medical practices, federally qualified health centers (FQHCs), senior centers, and community organizations to increase awareness of available clinical research opportunities.
• Clinical Research Recruitment: Identify, educate, recruit, and engage qualified participants for Alzheimer’s disease and other clinical trials through physician referrals, community outreach, networking, educational presentations, marketing initiatives, patient databases, and approved recruitment strategies while consistently achieving enrollment goals.
• Community Education and Advocacy: Represent Health Haven and Health Synergy Clinical Research at community events, health fairs, physician offices, Alzheimer’s support groups, caregiver organizations, educational seminars, and networking events while promoting awareness of clinical research and the organization’s mission.
• Collaboration and Cross-Functional Support: Partner closely with Principal Investigators, Clinical Research Coordinators, Marketing, Business Development, and Operations teams to develop recruitment strategies, improve patient conversion rates, and ensure a seamless participant experience from initial contact through enrollment.
• Medical Provider Relationship Management: Establish trusted relationships with healthcare providers and referral sources by conducting routine office visits, providing educational materials, sharing study opportunities, and serving as a knowledgeable resource regarding ongoing Alzheimer’s clinical trials.
• Older Adult Community Engagement: Develop partnerships with assisted living facilities, independent living communities, memory care centers, skilled nursing facilities, adult day programs, home health agencies, senior resource organizations, and other organizations serving older adult populations to educate residents, caregivers, and staff about clinical research opportunities.
• Patient Engagement and Communication: Serve as the primary point of contact for prospective participants and caregivers by responding to inquiries, educating families about available studies, answering questions with empathy and professionalism, and providing ongoing support throughout the recruitment and screening process.
• Patient Screening Coordination: Conduct initial pre-screening conversations using approved eligibility guidelines, collect demographic and referral information, coordinate appointments with research staff, and facilitate efficient progression through the enrollment process.
• Quality Improvement and Organizational Support: Analyze recruitment performance, identify opportunities to improve outreach efforts, recommend innovative recruitment strategies, strengthen community partnerships, and support organizational initiatives that enhance participant enrollment and retention.
• Recruitment Reporting and Pipeline Management: Maintain accurate documentation of outreach activities, referral relationships, recruitment metrics, pipeline activity, and participant communications within designated systems while regularly reporting progress toward recruitment goals.
• Regulatory Compliance and Ethical Standards: Ensure all recruitment activities comply with HIPAA, Good Clinical Practice (GCP), Institutional Review Board (IRB) requirements, sponsor expectations, organizational policies, and applicable federal and state regulations while maintaining patient confidentiality and ethical recruitment practices.
• Travel and Community Presence: Travel throughout Palm Beach County, Martin County, and St. Lucie County to cultivate referral relationships, attend networking events, conduct educational presentations, and maintain a visible presence within the healthcare and senior care communities.
• Other Duties as Assigned

What You’ll Bring

• Bachelor’s degree in Healthcare Administration, Marketing, Communications, Public Health, Business Administration, Psychology, or a related field preferred
• Two or more years of experience in healthcare outreach, physician relations, patient recruitment, clinical research recruitment, business development, healthcare sales, or community engagement preferred
• Experience recruiting participants for clinical research studies strongly preferred
• Experience working with Alzheimer’s disease, dementia, neurology, geriatrics, psychiatry, behavioral health, or older adult populations preferred
• Demonstrated experience building relationships with physicians, healthcare providers, hospitals, medical practices, assisted living facilities, memory care communities, or senior-focused organizations
• Strong understanding of patient-centered communication and relationship-building strategies
• Excellent presentation, networking, public speaking, and interpersonal communication skills
• Ability to educate patients, caregivers, and healthcare professionals with confidence, compassion, and professionalism
• Strong organizational, time management, and follow-up skills with the ability to manage multiple recruitment initiatives simultaneously
• Experience using CRM platforms, electronic medical records (EMR), clinical research management systems (CTMS), or similar databases preferred
• Ability to work independently while collaborating effectively with multidisciplinary teams
• Valid Florida driver’s license, reliable transportation, and the ability to travel regularly throughout Stuart, Port St. Lucie, and surrounding communities
• Knowledge of HIPAA regulations and patient confidentiality requirements
• Knowledge of Good Clinical Practice (GCP), FDA regulations, and clinical research recruitment best practices is a plus
• Commitment to compassionate, ethical, and patient-centered care

What We Offer

• Comprehensive Medical Plans
• Dental Insurance
• Vision Insurance
• Employer-paid Life Insurance
• Employer-paid Short Term Disability
• Employer-paid Long Term Disability
• Employee Assistance Program (EAP)
• Paid Vacation Time
• Paid Sick Time
• Paid Federal Holidays
• Referral Program
• Opportunities for growth and development

Equal Opportunity Employer

We are an equal opportunity employer and comply with all applicable federal, state of Florida, and local employment laws. Employment decisions are made without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by law. We are committed to maintaining a workplace free from discrimination, harassment, and retaliation, and to fostering an inclusive environment where all employees are treated with fairness, dignity, and respect.

All positions requiring Florida Care Provider Background Screening through the Clearinghouse are subject to background screening requirements under House Bill 531 (2025). For more information, please visit the Care Provider Background Screening Clearinghouse Education and Awareness website at https://info.flclearinghouse.com