Patient Engagement Coordinator

SUN Behavioral Houston; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

SUN Behavioral Health Houston is seeking a patient services associate to assist with admission and discharge outcomes assessments and patient satisfaction surveys. You will communicate findings to the treatment team and document results in the electronic health record, ensuring timely completion within the discharge calendar.

Qualifications include a High School Diploma or equivalent, CPR certification, and at least one year in health care or behavioral health.

Qualifications

• High School Diploma or equivalent.
• CPR and hospital de-escalation technique certification.
• One year of experience in a health care or behavioral health care setting.
• May substitute education for experience.

Responsibilities

• Assist the patient with completion of admission and discharge outcomes assessments and patient satisfaction surveys within designated time frames.
• Notify treatment team of completion and communicate patient safety issues to the team.
• Use dynamic forms for completing outcomes assessments and surveys.
• Scan and file completed assessments in the electronic health record.
• Provide data of completed assessments and patient comments.
• Understand the Discharge Calendar and ensure completion of discharge outcomes assessments and surveys prior to discharge.
• Assist patient in registration and completion of additional engagement programs.
• Perform other duties as required.

Skills

Clinical skills

Documentation

Communication

Data reporting

Safety awareness

Teamwork

Integrity

Compassion

Education

High School Diploma

CPR Certification

De-escalation training

Some college courses

Job description

Position Summary:Responsible for collection of outcomes assessments and patient satisfaction surveys, communication with the treatment team and documentation of completion.Position Responsibilities:Clinical / Technical Skills (40% of performance review)Assist the patient with completion of admission and discharge outcomes assessments appropriate to population and program within the designated time frames.Assist the patient with completion of patient satisfaction surveys.Notification to treatment team members of completion of admission and discharge outcomes assessments and communication of identified patient safety issues to treatment team.Ability to use the dynamic forms for completion of outcomes assessments and satisfaction surveys.Ability to scan and file completed outcomes assessments in the electronic health record.Provide data of completed outcomes assessments and patient satisfaction surveys including patient comments.Understanding of the Discharge Calendar for preparation for discharge and to ensure completion of discharge outcomes assessments and patient satisfaction surveys are completed and reviewed prior to discharge.Interdepartmental communication to ensure admission outcomes assessments are completed within the designated time frames.Assist the patient in registration and completion of additional engagement programs.Perform other duties as required.Safety (15% of performance review)Strives to create a safe, healing environment for patients and family members.Follows all safety rules while on the job.Reports near misses, as well as errors and accidents promptly.Corrects minor safety hazards.Communicates with peers and management regarding any hazards identified in the workplace.Attends all required safety programs and understands responsibilities related to general, department, and job specific safety.Participates in quality projects, as assigned, the monthly Performance and Improvement Committee and supports quality initiatives.Teamwork (15% of performance review)Works well with others in a spirit of teamwork and cooperation.Responds willingly to colleagues and serves as an active part of the hospital team.Builds collaborative relationships with patients, families, staff, and physicians.The ability to retrieve, communicate, and present data and information both verbally and in writing as requiredDemonstrates listening skills and the ability to express or exchange ideas by means of the spoken and written word.Demonstrates adequate skills in all forms of communication.Integrity (15% of performance review)Strives to always do the right thing for the patient, coworkers, and the hospitalAdheres to established standards, policies, procedures, protocols, and laws.Applies the Mission and Values of SUN Behavioral Health to personal practice and commits to service excellence.Supports and demonstrates fiscal responsibility through supply usage, ordering of supplies, and conservation of facility resources.Completes required trainings within defined time periods, as established by job description, policies, or hospital leadershipExemplifies professionalism through good attendance and positive attitude, at all times.Compassion (15% of performance review)Demonstrates accountability for ensuring the highest quality patient care for patients.Willingness to be accepting of those in need, and to extend a helping handDesire to go above and beyond for othersUnderstanding and accepting of cultural diversity and differencesEducationRequired: High School Diploma or equivalent. CPR and hospital-selected de-escalation technique certification.Preferred: Some college coursesExperiencePreferred: One (1) year of experience in a health care or behavioral health care setting.May substitute education for experience.