Patient Engagement Associate II

Imagine Pediatrics; New York (NY); Remote; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with 4% match

PTO 20 days + 10 holidays + 2 floating

HSA funded by company

Paid new parent leave

Employee equity purchase program

Job summary

Imagine Pediatrics is a tech-enabled pediatric medical group seeking a caregiver enrollment specialist. This remote role requires outreach to families to enroll children in care and coordinate onboarding, with field travel as needed.

You will engage with caregivers and health professionals, leveraging CRM tools and community resources to address barriers to care. Fluency in Spanish is required.

Qualifications

• 2+ years of healthcare experience in care coordination, community health, patient engagement, customer service, or sales.
• Proven success in a centralized contact center environment.
• Experience with resourcing in patient- or family-facing roles and navigating social service agencies.
• Strong documentation skills; CRM familiarity is a plus.
• Bilingual Spanish required; ability to tailor messaging for diverse audiences.
• Ability to work autonomously and collaboratively with a team.

Responsibilities

• Research attributed patients to understand care needs and enrollment barriers.
• Telephonic outreach to caregivers to enroll children in care and onboard smoothly.
• Outreach to healthcare professionals and partners (DME, home health, pharmacies, pediatricians).
• Leverage community resources to support engagement and care coordination.
• Handle inbound calls from caregivers, service coordinators, and discharge planners.
• Develop knowledge of SSI program and outreach to eligible caregivers.
• Collaborate with Provider Engagement Specialists for onsite outreach when needed.

Skills

Healthcare experience

Centralized contact center

CRM familiarity

Bilingual Spanish

Strong communication

Autonomy

Data mining / research

Field work willingness

Reliable internet

Transportation access

Tools

CRM platform

Job description

Who We Are

Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.

Applicants residing in Tennessee, Missouri, Texas, Florida, North Carolina, Georgia, Washington D.C., New Jersey, and/or New York strongly preferred.

This position is remote with local travel as needed.

What You'll Do

• Conduct thorough research on attributed patients to better understand their healthcare needs and utilization, uncover potential challenges or barriers to enrollment, and identify thoughtful ways to reach caregivers.
• Perform telephonic outreach to the caregivers of attributed patients with the goal of enrolling their child in care and ensuring a seamless onboarding experience.
• Perform telephonic outreach to other healthcare professionals that may be engaging with our attributed patients and their caregivers. This could include durable medical equipment (DME) companies, home health organizations, pharmacies, pediatricians, and more.
• Leverage relationships with Imagine teammates and external providers, along with community resources, to support ongoing engagement and re‑engagement of enrolled patients, connect caregivers with ongoing support, and facilitate communication and care coordination to help address barriers to care.
• Handle inbound phone calls from caregivers, health plan service coordinators, and hospital discharge planners as part of the enrollment process.
• Develop deep knowledge of Supplemental Security Income (SSI) program and perform telephonic outreach to caregivers that may be eligible for this program.
• Collaborate with Provider Engagement Specialists to conduct embedded outreach (e.g., on‑site at PCP offices, residential facilities, etc.) when appropriate to support the enrollment process.

What You Bring & How You Qualify

First and foremost, you're passionate and committed to creating the healthcare experience that our sickest children and their caregivers deserve. You want an active role in building a diverse and values-driven culture. Things change quickly in a startup environment; you accept that and are willing to pivot quickly on priorities. In this role, you will need:

• 2+ years of healthcare experience in care coordination, community health, patient engagement, customer service, or sales.
• Proven success in a centralized contact center environment.
• Experience with resourcing within a patient or family facing role and navigating social service agencies.
• Strong aptitude for documentation; prior experience with a CRM platform is a plus.
• Excitement to be part of a tight‑knit team with shared accountability for enrollment; excellent collaboration skills.
• Stellar active listening and communication skills; ability to tailor value proposition to various audiences with different needs and overcome more complex objections.
• Strong ability to build trust & relationships with key stakeholders, including caregivers & other healthcare organizations.
• Passion and aptitude for research and data mining; strong critical thinking and creative problem‑solving skills.
• Ability to function with a high level of autonomy.
• Access to reliable transportation; willingness to spend time in the field when necessary.
• Reliable internet access required.
• Bilingual Spanish required.

What We Offer (Benefits + Perks)

The role offers an hourly range of $24-$26 per hour in addition to an annual bonus incentive, competitive company benefits package, and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job‑related knowledge, skills and experience. These considerations may cause your compensation to vary.

We provide these additional benefits and perks:

• Competitive medical, dental, and vision insurance
• Healthcare and Dependent Care FSA; Company‑funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer‑paid short and long‑term disability
• Life insurance at 1x annual salary
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays
• Paid new parent leave
• Additional benefits to be detailed in offer

What We Live By

• Children First. We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future.
• Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments.
• Innovate Today. We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale.
• Embrace Humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to grow and understand how we can improve.
• One Team, Diverse Perspectives. We actively seek a range of viewpoints to achieve better outcomes. Even when we see things differently, we stay aligned on our shared mission and support one another to move forward — together.

We Value Diversity, Equity, Inclusion and Belonging

We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.