Patient Eligibility Coordinator - 2nd shift

Med--1-Solutions; Fort Wayne (IN); On-site; USD 42,000 - 55,000; Full time

Job summary

RevOne Companies is seeking a Patient Eligibility Coordinator for the 2nd shift to assist patients at a partner hospital. This role focuses on guiding uninsured or underinsured individuals through coverage options with clarity, patience, and dignity.

You will help patients apply for Medicaid, Medicare, and ACA Marketplace plans, collaborate with Hospital Patient Access and Case Management teams, and stay current on program updates to ensure timely enrollment and coordinated care.

Qualifications

• High school diploma or equivalent required; relevant healthcare coursework preferred.
• Strong desire to help underserved populations and address social determinants of health.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced hospital environment.
• Willingness to learn and adapt to evolving healthcare programs and policies.

Responsibilities

• Help patients understand and apply for healthcare coverage programs.
• Guide enrollment in Medicaid, Medicare, and ACA Marketplace plans.
• Educate patients on options and eligibility per program requirements.
• Collaborate with hospital Patient Access and Case Management teams to ensure continuity of care.
• Stay informed of updates in healthcare programs and policies.
• Maintain documentation and comply with protocols.

Skills

Excellent communication

Interpersonal skills

Independent work

Collaborative in hospital setting

Adaptability to changes

Bilingual skills (plus)

Education

High school diploma or equivalent

Healthcare/social work coursework or degree preferred

Job description

Patient Eligibility Coordinator - 2nd shift

RevOne Companies is a healthcare revenue cycle management organization dedicated to helping hospitals and health systems improve financial performance while enhancing the patient experience.

RevOne Companies is comprised of the following entities (others not listed):
Bacompt

MED-1 Solutions

Perfiniti Insurance

The WellFund

Through innovative technology, specialized expertise, and compassionate service, we provide solutions across patient access, insurance enrollment, billing, claims management, patient communications, and revenue recovery. Our team is driven by collaboration, continuous improvement, and a shared mission to help patients access the coverage they need while helping our clients maximize reimbursement.

Position Summary

At the intersection of healthcare and human compassion is the role of the Patient Eligibility Coordinator - a position dedicated not just to process, but to purpose.

We are currently seeking a committed individual to serve as a Patient Eligibility Coordinator, working directly within one of our partner hospital facilities. This is more than an administrative role; it is a hands-on opportunity to support patients at some of the most vulnerable moments in their lives. Many of the individuals you will meet are uninsured or underinsured, uncertain of how to access care, and overwhelmed by the complexities of our healthcare system. Your role will be to guide them with clarity, patience, and dignity through the process of obtaining coverage.

The Patient Eligibility Coordinator serves as a knowledgeable and trusted resource, helping patients understand their options and navigate enrollment in federal and state assistance programs such as Medicaid, Medicare, and ACA Marketplace plans. Each interaction you have can change the trajectory of someone's health journey.

Success in this role requires more than administrative skill - it calls for a deep sense of empathy, a commitment to service, and a genuine interest in making healthcare accessible to all. As part of your day-to-day, you will collaborate closely with hospital teams, including Patient Access and Case Management departments, to ensure patients receive timely and coordinated care. You will also need to remain informed and adaptable, as the landscape of government healthcare programs continues to evolve.

Key Responsibilities:

• Assist patients in understanding and applying for appropriate healthcare coverage programs
• Guide and support patients through the enrollment process for Medicaid, Medicare, and ACA Marketplace plans
• Educate patients on their options and eligibility based on program requirements
• Collaborate closely with hospital Patient Access and Case Management teams to ensure continuity of care
• Stay informed of updates and changes in healthcare programs and policies
• Maintain accurate documentation and follow all compliance protocols

Qualifications:

• High school diploma or equivalent required; college coursework or degree in healthcare, social work, or a related field preferred
• Strong desire to help underserved populations and patients facing social determinants of health
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively in a fast-paced hospital environment
• Willingness to learn and adapt to evolving healthcare programs and policies

Preferred Experience:

• Previous experience in healthcare eligibility, social work, patient advocacy, or hospital admissions
• Bilingual skills a plus
• Opportunity to make a meaningful impact in patients’ lives
• Training provided with opportunities for growth and development
• Collaborative and mission-driven team environment