Patient Education Manager, RERT NF1 PN/HPP, South Atlantic (NC, SC, VA, TN)

NCBioImpact; Charlotte (NC); On-site; USD 135,000 - 203,000; Full time

Job summary

NCBioImpact is seeking a Patient Education Manager (PEM) to engage with NF1 and HPP patients and families through 1:1 meetings, community outreach, and education programs. You will collaborate with Alexion’s Patient Advocacy team and local advocacy groups to raise awareness, support treatment journeys, and connect patients to resources.

The role requires strong empathy, excellent presentation skills, and the ability to travel 60-80% across NC, SC, VA, and TN.

Qualifications

• Minimum of 4 years business experience in the healthcare industry.
• Experience engaging with patients and caregivers with rare/chronic conditions.
• Empathy for others with proven ability to listen well, connect meaningfully, and present complex information clearly in 1:1 meetings.
• High initiative, solid work ethic, and accountability.
• Ability to travel 60-80% of time across NC, SC, VA, TN.
• BA/BS degree required; advanced degree a plus.
• Bilingual, fluent in Spanish preferred.

Responsibilities

• Develop regional patient engagement plan in partnership with Alexion Patient Advocacy and NF1PN and HPP brand marketing.
• Coordinate with cross-functional partners to execute local patient outreach compliantly.
• Educate patients and families via 1:1 meetings about NF1 and HPP disease state and treatment and Alexion’s patient support programs.
• Conduct in-person or virtual educational events on behalf of Alexion to deliver disease and product information at scale.
• Educate offices on the PEM role and OneSource via inservices both live and virtually.
• Build a robust rare disease network of NF1 PN and HPP advocates via local advocacy events.
• Deliver data-driven performance objectives and year-to-date progress to cross functional partners and leadership.

Skills

Empathy

Presentation skills

Interpersonal communication

Travel willingness

Organizational skills

Flexibility

Spanish language

Education

BA/BS degree

Advanced degree

Job description

This is what you will do:

The NF1 PNand HPP Patient Education Managers (PEMs) are an empathetic and trusted educational resource for NF1/HPP patients and families. They are responsible for engaging with the local NF1 and HPP patient community via 1:1 meetings; conducting unbranded and branded patient education at scale through programs; and (in close collaboration with Alexion’s Patient Advocacy team) partnering with local and regional NF1 and HPP advocacy groups to further raise awareness of NF1 and HPP burden, disease progression, and treatment.

In addition to these responsibilities, PEMs also refer patients and caregivers to Case Managers for case management support when starting on Alexion therapy and connect the NF1 and HPP community, as appropriate, to local advocacy networks and approved resources to best support patients and their families through the treatment journey.

You will be responsible for:

• Developing, in close partnership with Alexion Patient Advocacy and NF1PN and HPP brand marketing, a regional patient engagement plan that strategically supports commercial priorities

• Coordinating frequently with key cross functional partners to execute local patient outreach compliantly and effectively (e.g.: Compliance, Legal, Marketing, Market Access, Medical, Patient Advocacy, Patient Services, etc.)

• Educating patients, caregivers and families via 1:1 meetings, including face-to-face interactions, about NF1 and HPP disease state, NF1 PN and HPP treatment, and Alexion’s patient support programs

• When possible, conducting impactful in-person or virtual educational events on behalf of Alexion to deliver disease and product information at scale

• Working in partnership with RAMS on educating offices on the PEM role and OneSource via inservices both live and virtually

• Building a robust rare disease network of NF1 PN and HPP advocates via active participation in local advocacy events to identify educational needs, raise disease awareness, and promote patient empowerment

• Delivering on data driven performance objectives and effectively tracking and communicating year-to-date progress to cross functional partners and Alexion leadership

You will need to have:

• Minimum of 4 years business experience in the healthcare industry

• Experience engaging with patients and caregivers with rare/chronic conditions

• Empathy for others with proven ability to listen well, connect meaningfully, and present complex information in a clear and engaging manner during 1:1 meetings

• High initiative, solid work ethic, and consistent accountability

• Ability to adapt quickly and commitment to react positively to frequent change in a high-energy, fast paced environment

• Excellent presentation skills to diverse stakeholders in varied settings that will include groups of 150+ people

• Strong organizational capabilities that will facilitate strategic and efficient territory management over a large geography

• Ability to travel 60-80% of time, including evenings and weekends. Willingness to attend in-person impromptu trainings, educational programs, and business meetings as necessary. Potential territory to cover includes the following states: NC, SC, VA, TN.

• Valid driver’s license and clean driving record

• BA/BS degree required, advanced degree a plus

We would prefer for you to have:

• At least three years field-based experience in account management, patient education, or sales

• Experience assisting patients/caregivers

• Background in advocacy, nursing, rare disease support, or social work

• Understanding of community engagement groups and non-profit organizations

• Understanding of managed care and self-administered products

• Familiarity with relevant legal and regulatory components of the pharmaceutical and biotech industries; rare disease specific knowledge of these elements is a plus

• Knowledge of Oncologic, Neurologic, or Rare Disease conditions
• Bilingual, fluent in reading and speaking Spanish

The annual base pay (or hourly rate of compensation) for this position ranges from $135,332 to $202,998. Our positions offer eligibility for various incentives—an opportunity to receive short-term incentive bonuses, equity-based awards for salaried roles and commissions for sales roles. Benefits offered include qualified retirement programs, paid time off (i.e., vacation, holiday, and leaves), as well as health, dental, and vision coverage in accordance with the terms of the applicable plans.

Date Posted

16-Oct-2026

Closing Date

29-Oct-2026

Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.