Patient Education Consultant

tactilemedical; Houston (TX); On-site; USD 33,000 - 43,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Job summary

Tactile Medical is seeking a Patient Education Consultant in Houston to conduct demonstrations and trainings for our at-home therapy devices. You will build rapport with patients, discuss financial options, and guide them through product use, ensuring proper training and adherence to protocols.

In this role you will educate patients and caregivers, finalize the sale, and coordinate with territory partners to ensure orders and follow-up support. Travel up to 80% is required.

Qualifications

• Bachelor's degree or equivalent work experience.
• 2+ years in a patient-facing, education/training or highly advanced customer service role.
• Ability to lift 20 pounds on a regular basis.
• Ability to travel up to 80% within assigned territory.

Responsibilities

• Educate the patient and/or caregiver in device use and protocols.
• Schedule and complete trainings and demonstrations with patients.
• Explain financial responsibilities, insurance coverage and finalize the sale.
• Provide clear verbal instruction during demonstrations and trainings.
• Escalate issues and coordinate with appropriate departments.
• Prepare for trainings with all equipment and documentation.
• Review and submit required paperwork with patients.
• Collaborate with territory partners to facilitate orders and signatures.

Skills

Patient education

Sales experience

Communication

Time management

Interpersonal skills

Travel readiness

Remote work capability

Education

Bachelor's Degree or equivalent

2+ years patient-facing experience

Job description

At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses.

The Patient Education Consultant is responsible for conducting demonstrations and trainings with current and potential Tactile Medical patients on our products in their assigned area. This position will build strong rapport with the patient through introduction to our product, discussion of financial options and closing the sale to delivering the patient's training and ensuring the patient is able to use their product as prescribed. Demonstrations are completed in-person with patients at a pre-determined location while trainings may be delivered in-person or via telehealth. Both patient facing interactions require documentation standards which vary based on the patient's insurance as well as Tactile Medical's requirements.

Responsibilities

• Educate the patient and/or caregiver in all aspects of device use, including donning and doffing of garments, use of controller, following prescribed protocol and initiating a therapy session
• Contact patients within service levels expectations to schedule and complete trainings and demonstrations
• Responsible for direct sales to patients which includes providing a clear and thorough explanation of the patient's financial responsibility for the product, insurance coverage and finalizing the sale
• Provide clear verbal instruction while conducting the demonstration or training with patients and caregivers; modifying the interaction to their specific situation to ensure the training/demonstration approach meets the patient's individual needs (utilize adaptive technique when needed)
• Manage and respond appropriately to any patient feedback or objection, both positive and negative, regarding the product, their financial responsibility and required paperwork
• Ensure appropriate preparation for all trainings and demonstrations including finalizing and confirming appointment details with the patient, ensuring that you have all equipment, supplies, documentation, and accessories necessary to effectively complete the training or demonstration
• Review, complete and submit required paperwork with patient and answer questions
• Work collaboratively with territory partners to facilitate completing of orders, which may include but not limited to collection of a signature on a prescription or other documents required for insurance requirements
• Identify, **escalate**, and communicate problems, questions, or additional patient support needs to appropriate department for follow up
• Effectively use translation tools for patients where English is not their first language
• Meet or exceed established performance expectations
• Maintain compliance with all appropriate regulatory requirements including HIPAA
• Travel up to 80% within assigned territory
• Other duties as assigned

Qualifications

Education & Experience

Required:

• Bachelor's Degree or equivalent work experience
• 2+ years of experience in a patient facing, education/training and/or highly advanced customer service role

Preferred:

• Health related certification
• Medical device or healthcare industry experience

Knowledge & Skills

• Ability to lift 20 pounds on a regular basis
• Ability to work remotely and travel to patients in a home, clinic or virtual environment
• Able to provide clear written and verbal communication to patients, caregivers, field staff and internal teams
• Strong interpersonal communication skills including the ability to empathize with patients and caregivers
• Strong critical thinking and decision-making skills in healthcare related situations
• High degree of confidence and professionalism interacting with people of diverse cultures, ages, and abilities
• Excellent organization and time management skills - proactive and efficient in scheduling and managing multiple appointments
• Able to apply new information received via online learning modules, virtual or in-person interactions to enhance the patient experience
• Skilled in teaching others
• Ability to stay focused and organized to complete assigned tasks
• Technology savvy to efficiently complete paperwork, update records and communicate progress
• Ability to be self-directed and work independently to overachieve results

Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions.

Below is the starting salary or hourly range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience.

US Pay Range $23.89 - $31.35 USD

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