Patient Disability Representative

HCA Healthcare; Nashville (TN); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Prescription drug coverage

Dental coverage

Vision coverage

Wellbeing support

PTO & family leave

401(k) match

Tuition assistance

Adoption assistance

Job summary

HCA Healthcare, Inc. is seeking an eligibility specialist to support patients remotely from Nashville. You will assess insurance coverage, assist with federal/state programs, and help navigate charity options to ensure timely access to care.

In this role you’ll gather medical records, compile required documentation, and advocate for SSI/SSDI claims while maintaining accurate records in the hospital system. Strong communication and detail orientation are essential.

Qualifications

• Minimum one year related experience required, preferably in healthcare.
• Relevant education may substitute experience requirement.
• Work from home roles require high speed internet (60 MB down, 10 MB up).

Responsibilities

• Screen and evaluate patients for existing insurance coverage, federal and state programs, or charity.
• Obtain legally relevant medical evidence and documentation for eligibility.
• Complete and file applications and follow up with agencies to ensure timely processing.
• Assist patients with gathering verifications and meeting appointment dates.
• Provide advocacy for disability benefits through SSI/SSDI and assist with claims.
• Ensure insurance and demographic data are entered accurately and document progress notes.

Skills

Healthcare experience

Attention to detail

Documentation

Communication skills

Job description

Schedule: Mn - Fri, 8:00 Am - 4:30 Pm

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized.

Job Summary And Qualifications

What qualifications you will need:

• Screen and evaluate patients for existing insurance coverage, federal and state assistance programs, or hospital charity application.
• Obtain legally relevant medical evidence, physician statements and all other documentation required for eligibility determination.
• Complete and file applications. Initiate and maintain proper follow-up with the patient and government agency caseworkers to ensure timely processing and completion of all mandated applications and accompanying documentation.
• Assist the patient with gathering any additional verifications or medical records and meeting appointment dates and times. Maintain structured and timely contact with the patient and agency as outlined in the company standards.
• Provide advocacy work for patients seeking disability benefits through the Social Security Administration (SSI/SSDI) programs and assists with opening claims and assisting with pending claims for the Social Security Administration.
• Ensure all insurance, demographic and eligibility information is obtained and entered into the system accurately. Document progress notes to the patient’s file and the hospital computer system.

Qualifications

• Minimum one year related experience required, preferably in healthcare.
• Relevant education may substitute experience requirement.
• Work from home roles require employees much have high speed internet 60 MB download and 10 MB upload.

Benefits

Work from Home, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.