Patient Coordinator (Japantown Optometry)

ADP, Inc.; San Jose (CA); Sur place; USD 26 000 - 30 000; Plein temps

Résumé du poste

Japantown Optometry in San Jose, CA is seeking a Patient Coordinator to deliver an outstanding patient experience from check-in to checkout. The role supports scheduling, records, and payments, and requires strong MS Office skills and excellent communication.

You will collaborate with doctors, staff, and patients to ensure smooth eye-care visits in a fast-paced environment. Full-time on-site position with opportunities to work cross-functionally and handle special projects as needed.

Qualifications

• One to two years of administrative experience with at least one year providing administrative support.
• Ability to multitask in a fast-paced environment.
• Working knowledge of MS Office package.
• Effective verbal communication to prioritize tasks and answer inquiries.
• Effective written communication to document situations and confirm agreements.
• Excellent interpersonal and rapport-building skills.
• Ability to ask relevant questions to identify customer needs.
• Proven problem-solving, negotiations and decision-making skills.
• Ability to use discretion and judgment in applying guidelines.
• Ability to listen, process transactions and interact with customers simultaneously.

Responsabilités

• Prioritize patient satisfaction by warmly greeting patients and handling check-in/check-out.
• Document patient information, update records, and collect payments.
• Answer and triage inquiries via phone, email, and fax.
• Maintain patient records with confidentiality and security.
• Coordinate scheduling to maintain patient flow and prepare charts.
• Perform confidential administrative functions and transmit patient information to outside agencies.
• Keep front desk organized and assist with cross-training in departments.
• Work on special projects and other duties as assigned.

Connaissances

Administrative experience

MS Office

Verbal communication

Written communication

Customer service

Formation

High School Diploma or equivalent

Outils

MS Office Suite

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Coordinator (Japantown Optometry)

Japantown Optometry Full Time San Jose, CA, US

Salary Range: $19.00 To $22.00 Hourly

Compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible incentive, bonuses and/or commission dependent on the role. For more information regarding VSP Vision benefits, please click here .

General Summary

The primary role is to provide high-quality patient experience by welcoming and communicating with patients and creating an efficient patient flow and flawless patient transition throughout the eye care experience

Essential Functions

Prioritize a high level of patient satisfaction for all patients of the practice by warmly greeting patients upon entering, and completing the check-in and check-out process

Work collectively with staff, doctors, and patients by documenting patient information, updating records, and collecting patient payments

Answer and triage patient correspondences received via telephone, email, and fax; respond to inquiries in a timely fashion

Maintain patient records/files to ensure accurate record keeping, security, and confidentiality of files

Coordinate scheduling of patient appointments necessary to maintain patient flow, confirm all patients, and prepare charts for scheduled patients

Perform confidential administrative functions such as assembling reports, records release, and transmitting patient information to outside agencies

Responsible for keeping an organized front desk and front entry at all times

Work on special projects, cross-train in different departments, and perform other related duties as assigned or requested.

Job Specifications

Typically has the following skills or abilities:

One to two years of administrative experience with at least one year providing administrative support

Demonstrated ability to successfully perform multiple tasks in a fast-paced environment

Working knowledge of MS Office package

Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries

Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made

Excellent interpersonal and rapport-building skills

Ability to ask appropriate and relevant questions to identify customer needs

Proven problem-solving, negotiations, and decision‑making skills

Ability to use appropriate discretion and judgment in applying customer/call handling guidelines

Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment

For roles that are remote (i.e., Work From Home ( WFH )) or hybrid (i.e., partial onsite at a VSP location and WFH ), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Working Conditions

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

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#LI-VENTURES

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

VSP is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law. To help us ensure we meet our commitment to equal employment opportunity , please consider responding to the following optional questions regarding race and gender. We are asking you to provide this information on a voluntary basis. All responses will be kept confidential and will in no way impact the consideration of your application. Applicants who live in the following jurisdictions should not respond to the race or gender self-identification request, so please select "Prefer not to say, I Don't Wish to Answer, I decline to self-identify, or I decline to identify my race and ethnicity" for the questions:

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.