Patient Coordinator (2 location split)

SportsMed Physical Therapy; Belleville (NJ); On-site; USD 28,000 - 33,000; Part time

Benefits offered by this job

Paid Sick Time

Excellent career growth opportunity

Job summary

SportsMed Physical Therapy in Belleville and Harrison, NJ is seeking a Patient Coordinator to manage front desk tasks, greet patients, and handle scheduling, benefit verification, and data entry. This role supports clinicians and aims to improve patient flow and satisfaction.

The position offers growth opportunities, with a strong emphasis on customer service, organization, and adherence to privacy and office procedures. Bilingual Spanish is a plus.

Qualifications

• Experience in fast-paced environments with strong customer service.
• Experience in a physical therapy, medical office, or hospitality setting is preferred.
• Bilingual-Spanish is a plus.

Responsibilities

• Welcome patients and visitors in person or by telephone and answer inquiries.
• Schedule and reschedule appointments to optimize provider time and room utilization.
• Complete insurance verifications and authorizations.
• Maintain patient records by filing and retrieving information.
• Notify providers of patient arrivals and delays, keeping schedules on track.
• Maintain patient accounts with accurate personal and financial details.
• Record and collect patient charges and manage third-party claims.
• Protect patient confidentiality and follow privacy policies.
• Support team by following procedures and contributing to results.

Skills

Multitasking

Time management

Organization

Attention to detail

Professional telephone skills

Customer service

Flexibility

Tools

EMR Systems

Microsoft Excel

Microsoft Outlook

Job description

SportsMed Physical Therapy is a leading Physical Therapy Practice in the northeast and we are seeking a Patient Coordinator to join our growing team. Our facilities feature state of the art equipment focused on outpatient sports medicine and orthopedic conditions. Our mission is to make each of our therapy centers a patient friendly and welcoming environment to all clients and visitors. As a member of the SportsMed team, you will be integral in helping us achieve this goal. If you are driven and motivated, with an outgoing and customer focused personality, we would be happy to welcome you to our team.

This position will split between the Belleville, NJ and Harrison, NJ locations. Schedule will be MW 9am-7pm and Fri 8am-4pm in Belleville. Tues/Thurs 1pm-7pm in Harrison.

The position:

The Patient Coordinator will assist the patients and visitors that enter our Physical Therapy Centers. This person will be responsible for handling the daily tasks of our front desk operations. This includes scheduling/rescheduling appointments, communicating with insurance companies to obtain benefit verification and authorization, and ensuring data is entered in an accurate and timely manner. This person also supports the team by striving to meet and exceed office goals.

The Patient Coordinator is a key position allowing the right person great growth opportunities with SportsMed Physical Therapy. Bring your outstanding commitment to customer service and come grow with us!

You will

• Welcome patients and visitors, in person, or on the telephone, and answering or referring inquiries.
• Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Complete insurance verifications
• Ensure availability of treatment information by filing and retrieving patient records.
• Keep patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Obtain revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
• Protect patients' rights by maintaining confidentiality of personal and financial information.
• Maintain operations by following policies and procedures; reporting needed changes.
• Contribute to team effort by accomplishing related results as needed.

You will bring

• An ability to work in a fast-paced environment
• Multitasking skills
• Flexibility
• Professional Telephone skills
• Excellent customer service skills
• Superior Time Management
• Organization skills
• Attention to detail
• Computer skills (EMR Systems, Microsoft Excel, Microsoft Outlook)
• Focus on quality
• Professionalism
• Experience working in a Physical therapy environment, medical office, or hospitality background with a strong emphasis on customer service
• Bilingual-Spanish is a plus

What we offer

Part-TIme Benefits - Position can potentially grow into full-time with additional benefits

• Excellent career growth opportunity
• Paid Sick Time
• Pay Range $20.00 - $24.00 per hour

These job responsibilities listed are not designed to cover or be a comprehensive listing of all the responsibilities of the position and required for this job. The responsibilities may change at any time with or without notice.