Patient Coordinator

Akumin®; Village/Town of Mount Kisco (NY); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Flexible schedule

Medical dental and vision insurance

HSA contributions

401(k) with employer match

Paid holidays

PTO and sick time

Job summary

Akumin Mount Kisco is hiring a Patient Coordinator to deliver excellent patient care and support across imaging and oncology services. The role involves greeting patients, assisting with registration, answering calls, handling payments, and ensuring accurate documentation in multiple systems.

The position emphasizes bilingual Spanish skills, strong customer service, and the ability to work across mobile and fixed radiology settings. Competitive benefits and a structured schedule are provided.

Qualifications

• Experience in customer service or related field preferred.
• Bilingual Spanish strongly preferred.
• Strong organizational and multi-tasking skills.
• Basic knowledge of computer applications.

Responsibilities

• Greet and assist patients, customers and visitors in person and over the phone.
• Register patients in various systems and verify information.
• Answer phone calls professionally and courteously.
• Collect payments for time-of-service when applicable.
• Verify insurance coverage and obtain prior authorization when needed.
• Maintain accurate patient records and documentation.
• Schedule appointments and deliver post-procedure instructions.
• Support clinical staff with documentation and image delivery.

Skills

Customer service

Bilingual Spanish

Organizational skills

Multi-tasking

Computer basics

Education

High School Diploma

Job description

Welcome to Northeast Radiology an Akumin Company! As a leading provider of radiology and oncology services in the United States, we are dedicated to improving the diagnosis and treatment of patients through the use of advanced technology and expert clinical and operational knowledge. Our network of owned and operated imaging locations offers a range of outpatient diagnostic procedures, including MRI, CT, PET, and more. In addition, we provide a full suite of diagnostic imaging and cancer care services, including radiation therapy, to over 1,000 hospitals and health systems across 48 states. Our goal is to make healthcare more efficient and effective for both patients and providers. Thank you for considering a career with us!

We are currently hiring for a Patient Coordinator at our Mt Kisco facility. This will be a full time position

M-F from 9:30 - 6:00 pm.

The Patient Coordinator is responsible for performing a variety of customer service and patient care tasks to ensure a positive patient experience. Ensures documentation and patient records are prepared and organized. Ensures patients have a clear understanding of what to expect during and after their appointment. Bilingual Spanish speaking strongly preferred.

Specific duties include, but are not limited to:

• Greets and assists patients, customers and visitors in person and over the phone.
• Will perform patient registration in various systems.
• Answers all phone calls in a professional and courteous manner.
• May collect monies for time-of-service patient responsibility.
• May be responsible for verifying insurance coverage and obtain prior authorization.

Patient Assistance:

• May perform preliminary screening of patients prior to procedures, which may include medical history.
• May transport patient to/from the exam room.
• May assist in patient transfer on/off the exam table.
• May transport patient to/from the exam room.
• May provide the patient with preliminary and post-procedure instructions.

Work Area & Supply Preparation

• In the mobile setting, may assist in preparing the unit for transport.
• Will maintain a clean and organized work area.
• May order supplies and ensure the work area is properly stocked.

Documentation

• Will ensure accuracy of patient records.
• May schedule patient appointments and obtain insurance verification and/or authorization.
• May prepare medical records for physicians, patients and customers.
• Ensures accurate documentation of patient visits in various electronic
• systems and on written documents.
• May assist the clinical staff with documentation and image delivery to the patient, physician, or contracted customer.
• Performs all duties within HIPAA regulations.
• Other duties as assigned.

Position Requirements

• High School Diploma or equivalent experience required.
• For Mobile Radiology and Oncology, CPR Certification must be obtained prior to hire.
• For Fixed Radiology, CPR Certification is a plus.
• As applicable, valid state driver's license required.
• Ability to work at several locations required.
• Strong customer service skills.
• Organizational and multi-tasking skills.
• Basic knowledge of computer applications and programs.
• Local travel may be required to support multiple sites.
• The COVID-19 vaccination is/may be a condition of employment.

Preferred

• Six months customer service or related experience and/or training.
• Knowledge of medical terminology is a plus.
• Bilingual in Spanish is a plus.

At Akumin, we invest in the well-being of our employees, so you can bring your best self to work each day. You can expect to see the following benefits:

• Competitive compensation
• Flexible scheduling
• Cross training opportunities
• Medical, dental, and vision insurance
• HSA accounts with employer contributions
• 401(k) eligibility with employer match
• Paid holidays
• Defined PTO and sick time programs

Eligibility for benefits will vary based on role type and hours worked.

The estimated hourly pay range for this role in New York is $18-23/hr. Actual compensation depends on experience, skills, location, and other factors such as internal equity and budget.

Akumin Operating Corp. and its divisions are an equal opportunity employer, and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.

Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.