Patient Coordinator

Where Smiles Grow; Village of Castleton-on-Hudson (NY); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Competitive pay + growth opportunities

Monthly bonus opportunities

Medical, Dental, Vision insurance

FSA/HSA

401K with company contributions

Paid time off and holidays

Discounts on dental services

Job summary

Where Smiles Grow is seeking a Patient Support Specialist to deliver exceptional patient experiences and support high-quality dental care. The Patient Coordinator will manage front-line service, scheduling, insurance eligibility discussions, and account balances across multi-location clinics.

Responsibilities include accurate data entry, documentation, emergency call handling, and coordination with referring offices, ensuring top-tier patient satisfaction and smooth daily operations.

Qualifications

• Strong computer skills with Microsoft Word, Excel, and Outlook.
• 1 year of call center or customer service experience.
• Dental experience is a plus.

Responsibilities

• Enter patient information into the system and schedule new or recurring appointments.
• Document calls accurately and forward to the appropriate staff.
• Handle emergency calls and schedule promptly based on urgency.
• Collect patient insurance information over the phone.
• Coordinate with other dental offices and specialists for referrals and records.

Skills

MS Word

Excel

Outlook

Call center

Customer service

Dental knowledge

Job description

We are growing and looking to add a Patient Coordinator to our team!

Be a part of something special!

At Where Smiles Grow, we provide exceptional specialized dental care and experiences that bring healthy, confident smiles to the faces of our patients and communities. This requires a team of highly skilled and creative people who are committed to teamwork, compassion, integrity, knowledge, gratitude, and fun! We value the unique skills, experiences, and perspectives every team member brings to the organization, and we are focused on ensuring our team members thrive both professionally and personally.

We currently have a career opportunity for a caring, purpose-driven Patient Support Specialist who will take great pride in creating truly extraordinary patient experiences while supporting the highest quality dental care.

The Patient Coordinator team provides front-line support to deliver exceptional service and create resolutions along with high level communication to patients. The goal is to ensure excellent patient service standards are met and high patient satisfaction is maintained.

In addition to front-line support, the team manages all aspects of scheduling our patient appointments, including communication regarding patient's insurance eligibility, frequency of procedures, and overdue account balances. All team members are responsible for knowing our policies and procedures for each clinic, communicating in a positive manor to all staff and patients and their parent(s)/guardian(s.)

Primary Responsibilities

• Enter all patient information correctly into a patient’s account and schedule new patient consultations and reoccurring appointments in appropriate time slots.
• Appropriately handle reason for each phone call or forward to necessary staff member while keeping accurate and consistent documentation.
• Handle emergency phone calls to decipher what is a true emergency and schedule the appointment appropriately.
• Collect patient insurance information over the phone.
• Communicate with other dental offices and specialists regarding referrals, existing radiographs, claim history and any conditions of mutual patients.
• Full Time
• 40 Hours/Week
• Monday - Friday
• 7:30am - 5:15pm
• Wage: $20 - $24 *Based on experience
• Muli-location Practice: Latham, Schodack, and Delmar
• Primary location: Latham

Requirements:

• Strong computer skills, including experience with Microsoft Word, Excel, and Outlook.
• Must be willing to learn multiple computer systems and programs.
• Must be detailed oriented, accurate and organized.
• Ability to work well under pressure and prioritize multiple tasks.
• Strong verbal and written communication skills with the ability to adapt communication style to different personalities.
• Ability to answer telephone calls and communicate accurate information to callers.
• 1-year previous call center or customer service experience.
• Dental experience is a plus.
• Competitive pay + growth opportunities
• Monthly Bonus opportunities based on production
• Medical, Dental, Vision, Short Term Disability, Long Term Disability and Life insurance
• FSA and HSA
• 401K with company contributions
• Paid time off + paid holidays
• Discounts on Pediatric Dental Services and Orthodontic Treatments