Patient Coordinator

Ivy Rehab Network; Springfield Township (Delaware County); On-site; USD 34,000 - 52,000; Full time

Job summary

Ivy Health in Springfield, PA is seeking a Patient Coordinator to be the welcoming first contact for patients and families. You will support front office tasks such as patient registration, scheduling, and records management, ensuring a smooth clinic experience.

The role emphasizes exceptional customer service, multi-tasking in a fast-paced setting, and collaboration with clinical teams to coordinate care and administrative workflows.

Qualifications

• 2+ years of administrative experience in a healthcare setting.
• Strong customer service mindset and communication skills.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Greet patients and families, acting as the first friendly point of contact at the front desk.
• Support patient registration, scheduling, and basic front-office tasks to ensure smooth clinic flow.
• Maintain accurate patient records and coordinate with the clinical team to support care delivery.

Skills

Healthcare admin experience

Customer service

Teamwork

Tools

Excel

Word

Outlook

Job description

State of Location:

Pennsylvania

Position Summary:

Join Ivy Health’s dedicated team where you are not just an employee but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.

Patient Coordinator - Full-Time

Springfield, PA

The Patient Coordinator serves as the first point of contact for patients and plays a critical role in delivering a welcoming, organized, and efficient clinic experience. This role supports front office operations such as patient registration, patient scheduling and other administrative tasks to ensure seamless coordination between patients and the clinical team. The Patient Coordinator supports clinic workflows by maintaining accurate patient records, appointment management, and providing excellent customer service to patients and families.

Why Choose Ivy Health?

• Healthcare is changing quickly, and we continue to invest in the people, clinical expertise, and support that make excellent care possible.
• Across Ivy Rehab Physical Therapy, Ivy Pediatric Therapy, and our trusted local partner brands, orthopedic and pediatric teammates are connected by one shared purpose: helping patients and families make meaningful progress.
• Exceptional workplace: Recognized by Gallup as an Exceptional Workplace, honoring highly engaged workplace cultures around the world.
• Exceeding expectations: Deliver best-in-class care and help patients achieve exceptional outcomes.
• Incentives Galore: Employee Assistance Program, discount program, complementary therapy services, and a 401(k) with company match; PTO accrual, 6 holidays, and access to online education platform for learning and development. Paid parental leave (after 26 weeks of employment)
• Exceptional partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning.
• Empowering values: Live by values that prioritize teamwork, growth, serving others, and creating meaningful progress for patients and families.

Position Qualifications:

• 2+ years of administrative experience in a healthcare setting is preferred.
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
• Great time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Self-motivated with the eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.
  

We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.

ivyhealth.com