Patient Coordinator

Spencerdentalgroup; Norfolk (VA); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Quarterly bonuses

Comprehensive Benefits Package

Job summary

Benevis is seeking a Patient Coordinator to join our dental team in Norfolk, VA. You will welcome patients, verify insurance eligibility, schedule appointments, and support the clinical staff to ensure a smooth patient flow throughout the day.

This role emphasizes friendly, compassionate service, with duties that include front desk duties, updating records, communicating with parents, and helping meet office targets while maintaining a clean, welcoming waiting area.

Qualifications

• Senior high school diploma or GED equivalently completed.
• Office experience in a dental or medical office preferred.
• Experience with pediatric dentistry preferred.

Responsibilities

• Provide quality customer service to patients and parents at check-in and check-out and verify patient insurance eligibility and service limits.
• Deliver quality and compassionate care to every patient.
• Greet parents and patients when they enter or leave the office.
• Inform and update waiting parents about appointment progress.
• Maintain a clean and organized waiting area and front desk.
• Verify patient insurance eligibility prior to appointment and ensure Boomerang file accuracy.
• Record and communicate service limits to the clinical team before treatment.
• Prepare all patient files (pull, update records, verify insurance and service limits) before appointments.
• Coordinate with Clinical Team Leader and Doctors to enable same-day care when possible.
• Support meeting office financial targets by keeping hygiene and operative schedules full.
• Schedule follow-up operatory and six-month recall appointments.
• Answer calls and direct to appropriate person, taking messages as needed.
• Make outbound calls to confirm appointments, reschedule no-shows, and follow up on pending treatments.
• Re-file all patient records at the end of the day.
• Uphold high integrity by adhering to government regulations and company policies.
• Verify and collect any out-of-pocket balances before treatment.

Education

High school diploma or GED

Job description

Overview

Work for a company that is truly making the world a happier place, one smile at a time! At Benevis, we create over a million smiles a year in the communities we serve and believe that every person deserves access to quality, affordable dental care. This mission drives everything we do. With over 2,000 employees in offices across the country from clinical to support staff - we are united in our mission to create happy, healthy smiles through providing high quality dental care in a fun, compassionate environment. Are you ready to join us in creating our next million smiles? We have JUST the opportunity for you.

We are actively seeking a Patient Coordinator to join our team. Support our mission to providing excellent dental care in the community and help us create more smiles and memorable experiences. Join a team that believes in teamwork and truly cares about their patients.

Find your opportunity to make an impact:

• Get out into your community -- participate in local events including school screenings, presentations and any opportunity to promote a positive image of us
• Participate in morning huddles (hey, even ask to run one!), let your peers know how much you appreciate them, highlight great examples of customer focus, collaboration etc.
• Love working with kids (they make up 70% or more of our patient base)

Responsibilities

• The Patient Coordinator is responsible for providing quality customer service to patients and parents at check-in and check-out as well as responsible for verifying patient insurance eligibility and service limits
• Deliver quality and compassionate care to every patient
• Greet parents and patients when they enter or leave the office
• Ensure parents who are waiting are kept informed of the progress of their appointment or child
• Maintain a clean and tidy waiting area and front desk area
• Verify patient insurance eligibility prior to appointment and ensure information is correct in the patient's Boomerang file
• Ensure service limits are recorded and communicated with the clinical team prior to treating the patient
• Ensure all patient files are ready (pull file, update patient record, verify insurance and service limits) before the patient's appointment
• Coordinate with Clinical Team Leader and Doctors to provide the opportunity for same day care to patients
• Assist with meeting office financial targets by ensuring the hygiene and operative schedules are full
• Schedule follow‑up operatory and six month recall appointments for patients
• Answer incoming calls and direct the caller to the proper person, taking messages when necessary
• Ensure our patients are receiving the dental care they need by making outbound calls to confirm patients, to reschedule patients that do not make their appointment, and to call patients that have treatment that needs to be completed
• Ensure all patient records are re‑filed at the end of the day
• Perform to the highest integrity by adhering to all government regulations, company standards, and company compliance programs
• Verify, inform, and collect any out of pocket balances from patients, prior to patients being treated by the clinical team
• Other duties as assigned

Qualifications

Requirements

• Graduation from a senior high school or GED equivalent
• Office experience in a dentist's or physician's office, preferred
• Experience with children's dentistry, preferred

We Offer

• Competitive compensation
• Quarterly bonuses based on Office performance
• Comprehensive Benefits Package: Medical, Dental, Vision, 401K with match, flexible spending accounts, paid time off, company holidays and much more!

We value teamwork, mutual respect and cooperation. We do not practice unlawful discrimination, including harassment or tolerate it in our workplace. What do we mean by discrimination? We mean that we do not discriminate on the basis of race, color, creed, religion, sex, national origin, age, citizenship, disability, sexual orientation or any other characteristic protected by federal, state, or local law.