Patient Coordinator

MNGI Digestive Health; Minneapolis (MN); Hybrid; USD 31,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(K) with Company Match

Paid Time Off

Holiday Pay

Floating Holiday

Short & Long-Term Disability

Job summary

MNGI Digestive Health is seeking a patient-oriented coordinator to support physicians and health teams in a busy clinic. You will answer calls, manage messages, update patient records in the EHR, and help schedule procedures while ensuring accuracy and patient satisfaction.

The role requires two years of customer service experience, familiarity with EHR systems, and strong communication and organizational skills in a professional health setting. Hybrid work with in-person training is provided.

Qualifications

• Two years post-secondary education required; degree preferred.
• Two years customer service experience required.
• Experience in a medical office or direct patient care preferred.
• Experience with Electronic Health Records (EHR) system preferred.

Responsibilities

• Answer patient calls, take accurate messages and forward to the correct provider.
• Daily interaction with patients and maintaining provider schedules.
• Document all patient interactions in the EHR system.
• Coordinate complex procedures with internal and external facilities.
• Communicate with insurance companies and verify coverage as needed.
• Maintain workload priorities and support multiple departments as needed.
• Provide back-up coverage for other departments as required.

Skills

Compassionate patient care and client

Active listening

Problem solving

Attention to detail

Multitask

Verbal and written communication

Team or independent work

Education

Associate's degree

Bachelor's degree preferred

Tools

EHR system

Microsoft Office

Job description

Position Details

• Schedule: Full-time (40 hours/week)
• Monday-Thursday 8:30am-5pm, Friday 7:30am-4pm
• Location: Office/Remote (Training will take place in person)
• Salary Range: Starting range $22.68 - $26.08/hour (Where an applicant may fall on the salary range will vary based on a variety of factors, including but not limited to experience & education)

Benefits

• Health Coverage: Medical, Dental & Vision Insurance
• Retirement: 401(K) with Company Match, Profit Sharing
• Time Off: Generous PTO, Holiday Pay, Floating Holiday
• Disability Coverage: Short & Long-Term Disability
• Family Support: Paid Leave and Disability
• Performance Incentive: Discretionary Bonus Based on Company, Department, and Individual Goals

Key Responsibilities

• Patient coordinators perform a variety of tasks in support of physicians and other health professionals. These tasks include but are not limited to:
• Answer patient calls, take accurate messages and forward to the correct provider for resolution
• Daily interaction with patients
• Document all patient interactions through the electronic health records system
• Maintain provider schedules
• Promote a culture of caring through interactions with internal and external customers
• Respond to patient emails received from the Patient Portal
• Schedule a variety of complex procedures both with internal and external care facilities
• Communicate effectively with insurance companies, verify coverage as needed
• Monitor provider approval queue/inbox, sort and prioritize incoming information (faxes, emails, mail, and phone calls)
• Coordinate the transmission and acquisition of patient records between health clinics
• Monitor patient medication schedules, lab schedules, and work daily/weekly reports
• Prepare forms for internal and external clinics
• Serves as the back-up for several other departments
• Any and all other duties as assigned

Essential Functions: In order to perform this job successfully, an individual must be able to perform each essential function satisfactorily and regular attendance is required. The responsibilities listed below are representative of the primary essential functions required; additional duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Two years post-secondary education required, Associate's or Bachelor's degree preferred.
• Two years customer service experience required, customer service leadership preferred.
• Experience in a medical office or direct patient care preferred.
• Experience with Electronic Health Records (EHR) system preferred

Qualification Requirements

The qualifications listed below are representative of the knowledge, skills, and/or abilities required to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Knowledge

• Working knowledge of:
  • Microsoft Office applications
  • Electronic Health Records (EHR) system
  • Computer proficiency
  • Medical terminology

Required Skills

• Compassionate patient care and customer service
• Active listening
• Problem solve, prioritization, and critical thinking
• Attention to detail and organization

Key Abilities

• Work in a busy call center environment
• Multitask
• Communicate effectively verbally and in writing
• Work independently as well as in a team environment

Physical Requirements

While performing the duties of this job, the employee may be required to walk, sit, stand, reach overhead, and bend to the floor. The employee is regularly required to talk and hear. The employee is required to use dexterity of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may be required to lift and transport items up to 10 pounds occasionally. Employees may be required to travel to other company locations due to staffing and training needs.

Working Environment

While performing the duties of this position, the employee works in an office environment. The employee is exposed to a computer monitor daily. The employee may be required to travel by automobile and exposed to changing weather conditions while performing the duties of this position. The employee must be alert to conditions that may impact the safety of patients, employees and visitors while performing the duties of this position. The employee is exposed to a computer monitor daily.

Equal Employment Opportunity

MNGI Digestive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

It is the policy of MNGI Digestive Health to comply with all federal and state laws concerning the employment of persons with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC). Furthermore, it is the company policy not to discriminate against qualified individuals with disabilities in regard to application procedures, hiring, advancement, discharge, compensation, training or other terms, conditions and privileges of employment.

MNGI's Culture of Caring

We are caring people, caring for people - working with Compassion, Teamwork, and Integrity.

• Compassion: being empathetic and considerate of the needs of our patients and caregivers
• Teamwork: Being accountable for actions, supporting each other in meeting the needs of our patients, and respecting the voice/opinions of others assuming good intent.
• Integrity: Demonstrating honesty, trustworthiness, and transparency whenever you interact with patients or each other.

Qualifications

Education

• Bachelors (preferred)
• Associates (required)

Experience

• Electronic Health Records (preferred)
• 1 - 2 years: Medical Office or Direct Patient Care (preferred)

Skills

• Multi-tasking (preferred)
• Organization (preferred)
• Critical thinking (preferred)
• Detail oriented (preferred)
• Prioritization (preferred)
• Problem solving (preferred)
• Active listening (preferred)
• Customer service (preferred)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.