Patient Coordinator

Great Expressions; Michigan; On-site; USD 32,000 - 42,000; Full time

Job summary

Great Expressions in Oxford, MI is seeking a Patient Coordinator to be the first point of contact for patients. You will greet visitors, schedule appointments, manage records, and handle general administrative tasks to ensure a smooth patient experience.

The role emphasizes friendly communication, accurate data handling, and coordination with dental staff to support efficient patient flow and billing inquiries. Training provided onsite.

Qualifications

• 1–3 years of receptionist or customer service experience.
• Healthcare administration knowledge is a plus.
• Experience in dental or healthcare setting preferred.

Responsibilities

• Greet patients warmly and manage front desk interactions.
• Schedule appointments and maintain the calendar with staff.
• Update and protect patient records and privacy compliance.
• Assist with billing, co-pays, and insurance verification as needed.
• Respond to inquiries by phone, email, or in person.

Skills

Receptionist experience

Customer service

Healthcare setting

Education

High school diploma

Healthcare administration certification

Job description

129 S Washington St, Oxford, MI 48371, USA

Job Description

Posted Tuesday, August 18, 2026 at 5:00 AM

As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. Your primary responsibility is to provide exceptional customer service by greeting patients, scheduling appointments, managing patient records, and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience.

Responsibilities:

• Provide a warm and friendly welcome to patients as they arrive at the dental practice.
• Ensure a comfortable and inviting waiting area for patients.
• Maintain a professional and courteous demeanor when interacting with patients.
• Schedule appointments for patients, considering their preferences and the availability of dental staff.
• Confirm and remind patients about upcoming appointments via phone or other communication channels.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and update patient information accurately, including personal details and medical history.
• Create and maintain patient records in the dental practice management system.
• Ensure patient records are kept confidential and comply with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other payments from patients.
• Process insurance claims and coordinate with insurance providers for billing inquiries or issues.
• Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies.
• Provide clear instructions to patients regarding pre-appointment preparations, forms, and paperwork.
• Maintain the cleanliness and organization of the reception area. Coordinate with dental staff to ensure a smooth patient flow and optimize scheduling efficiency.
• Communicate effectively with dental hygienists, assistants, and dentists regarding patient arrivals, emergencies, or changes in scheduling.

Requirements:

• 1-3 years of proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
• High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.

#IND6

GEDC is committed to diversity and inclusion and is proud to be an equal opportunity employer. All qualified applicants are welcomed and encouraged to apply.

129 S Washington St, Oxford, MI 48371, USA