Patient Coordinator

Riccobene Associates Family Dentistry; Leland (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k)

Job summary

Riccobene Associates Family Dentistry is seeking a Patient Coordinator to be the first voice patients hear and the last face they see. You will manage front desk duties, verify insurance, present treatment options, and keep the schedule full and flowing smoothly.

You will greet patients, answer phones, schedule appointments, collect payments, and ensure HIPAA compliance while delivering excellent service in a positive, professional manner.

Qualifications

• 1–2+ years of dental front office experience
• Experience verifying dental insurance and explaining benefits
• Experience presenting treatment plans and collecting patient payments
• Experience scheduling and confirming appointments and managing a provider schedule
• Working knowledge of dental terminology and procedure codes
• Bilingual English/Spanish is a plus

Responsibilities

• Greet patients and manage check-in/check-out
• Answer phones and convert calls to appointments
• Build and protect the schedule; fill openings and recalls
• Confirm upcoming appointments by phone/text to reduce no-shows
• Explain coverage and treatment costs in plain language
• Coordinate with clinical team for smooth handoffs
• Collect copays and post payments accurately
• Maintain patient records and privacy per HIPAA

Skills

Customer service

Insurance verification

Appointment scheduling

Phone etiquette

Denticon

Tools

Denticon

Practice management software

Job description

About the role
You are the first voice patients hear and the last face they see. We are looking for a Patient Coordinator who shows up, stays positive under pressure, and takes ownership of a full schedule. You will help patients understand their benefits and costs, feel confident moving forward with care, and leave with their next visit booked.

What you will do

• Greet patients warmly, and manage check-in and check-out accurately and efficiently
• Answer phones promptly and turn new patient calls into scheduled appointments
• Build and protect the schedule: fill openings and cancellations, work recall and unscheduled treatment lists
• Confirm upcoming appointments by phone and text to reduce no-shows
• Make sure every patient leaves with their next appointment scheduled
• Verify insurance eligibility and benefits before appointments, and explain coverage in plain language
• Present treatment plans and discuss fees, insurance estimates, and payment or financing options, helping patients say yes to the care they need
• Collect copays and balances at the time of service, and post payments accurately
• Keep patient records, forms, and account notes complete and accurate
• Coordinate with the clinical team so handoffs are smooth and nothing falls through the cracks
• Protect patient privacy and follow HIPAA requirements

What we need from you

• Reliability. Regular, predictable, on-time attendance for your full scheduled shift is an essential function of this job. The front desk cannot open without you.
• Presence. This is an in-person role. You are engaged, attentive to the patient in front of you, and smiling with a great warm tone.
• A good attitude. You stay calm, friendly, and professional with a ringing phone, a full lobby, and an upset patient all at once.
• Team first. You jump in without being asked, communicate openly, and help the whole office succeed.
• Comfort with money conversations. You can talk about cost and ask for payment clearly and confidently, without pressure and without avoiding it.
• Ownership of the schedule. You treat an open slot or a patient leaving without an appointment as a problem to solve.
• Attention to detail. Insurance, payments, and patient information are right the first time.
• Professional presentation. As the face of the practice, you maintain a high standard for personal hygiene, grooming, and professional dress every shift.

Qualifications

• At least 1 to 2+ years of dental front office experience
• Experience verifying dental insurance and explaining benefits to patients
• Experience presenting treatment plans and collecting patient payments
• Experience scheduling and confirming appointments and managing a provider schedule
• Working knowledge of dental terminology and procedure codes
• Experience with Denticon practice management software is a plus
• Strong phone, computer, and typing skills
• [Bilingual English/Spanish is a plus]

Physical requirements
The following are essential to this role and must be met with or without reasonable accommodation:

• Sit or stand at a front desk workstation for extended periods
• Use a computer, keyboard, and multi-line phone throughout the shift
• Speak and hear clearly to communicate with patients in person and by phone
• See clearly at close range to read screens, forms, and insurance documents
• Move between the front desk, lobby, and operatories throughout the day
• Lift and carry office supplies up to [15] pounds
• Maintain professional appearance and personal hygiene standards appropriate for close patient contact, including avoiding strong odors and fragrances

Our hiring process

• Short video interview you complete on your own time, then an in-office interview [and working interview]
• We contact prior employers for references, including questions about attendance, dependability, and teamwork. Please be ready to provide at least two supervisor references.
• Offers are contingent on satisfactory reference and background checks
• New team members complete a 90-day introductory period

What we offer
Medical, dental, vision / PTO / 401(k)