Patient Coordinator

The Eye Institute of West Florida; Largo (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Benefits package

401k

PTO and Holidays

Maternity leave

Employee discounts

Competitive pay

Job summary

The Eye Institute of West Florida in Largo, FL seeks a full-time Patient Coordinator to ensure smooth patient check-in/out and coordinate front-desk operations across our offices. The role involves assisting patients and supporting office workflows.

You will facilitate patient flow, verify insurances, and respond to inquiries by phone, email, and in person. Travel to St. Petersburg, Clearwater and Tampa offices is required; mileage reimbursement is provided.

Qualifications

• High School Diploma or GED or equivalent
• Favorable result on Background Check
• Basic computer skills
• Strong customer service skills
• Excitement to learn and grow

Responsibilities

• Provide exceptional customer service during every patient encounter (in person or via phone)
• Answer phones (both external and internal); assure prompt, courteous service at all times
• Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule
• Manage patient flow in the office
• Knowledge of common fees charged for common visits and collect correct payments

Skills

Customer service

Communication

Teamwork

Time management

Adaptability

Multitasking

Education

High School Diploma or GED

1 year related experience

Tools

Microsoft Office (Excel, Word, PowerPoint, Outlook)

Job description

**This is a full-time, long-term position. Unfortunately, we cannot accommodate students that would need to work part-time during the school year.**

Job Title: Patient Coordinator
Company: The Eye Institute of West Florida
Location: Largo, FL
Travel: Travel to our other offices in St. Petersburg, Clearwater and Tampa is required as needed. We do pay mileage reimbursement!

Perks:

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Paid Maternity Leave
• Employee Discounts
• Competitive Base Pay

Hours:

• Full Time
• Our offices are open Monday-Friday 7:00am-6:30pm
  • Your shifts will fall within these hours
  • You may need to work a little earlier/later as needed

Requirements:

• High School Diploma or GED Equivalent
• Favorable result on Background Check
• Basic computer skills
• Strong customer service skills
• Excitement to learn and grow

Essential Functions:

• Facilitate patient flow
• Verify medical and vision insurances
• Effectively communicate with patients, doctors, and managers
• Answer inquiries through phone, email, and in person requests
  

SUMMARY

A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient’s visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Answer phones (both external and internal); assure prompt, courteous service at all times
• Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule
• Manage patient flow in the office
• Knowledge of common fees charged for common visitsand collect correct payments
• Complete daily reconciliations / close day / countdown cash drawer
• General office duties and cleaning to be assigned by manager

QUALIFICATIONS

• Ability to interact with all levels of employees in a courteous, professional manner at all times
• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Ability to grow, adapt, and accept change
• Consistently creating a positive work environment by being team-oriented and patient-focused
• Commitment to work over 40 hours to meet the needs of the business
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice

EDUCATION AND/OR EXPERIENCE

• Minimum Required: High school diploma or general education degree (GED)
• Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience

LICENSES AND CREDENTIALS

• Minimum Required: None

SYSTEMS AND TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

PHYSICAL REQUIREMENTS

• This role requires a variety ofphysicalactivities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus is required100% of the time. Occasional driving or climbing may also be necessary.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.