Patient Coordinator

Benevis; Decatur (GA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Competitive compensation

Quarterly bonuses

Comprehensive benefits package

Job summary

Franklin Dental and Braces - Decatur is seeking a Full-time Patient Coordinator to support patient check-in/out, verify insurance, and coordinate with clinicians to ensure smooth daily operations. The role emphasizes friendly, accurate service for families and children in a community dental setting.

The position offers a structured schedule Monday through Friday, with potential Saturday hours, and involvement in community outreach and team huddles.

Qualifications

• Experience delivering friendly patient-focused service.
• Ability to communicate clearly with patients and families.
• Strong organizational and multitasking abilities.

Responsibilities

• Check-in/check-out patients and verify insurance eligibility.
• Maintain a welcoming front desk and waiting area.
• Greet parents and patients; keep them informed of appointment progress.
• Coordinate with clinical staff to ensure same-day care opportunities.
• Schedule follow-up appointments and recalls; help meet office targets.
• Handle outbound calls for rescheduling and treatment follow-ups.
• Ensure patient records are properly filed and updated.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or GED

Job description

Franklin Dental and Braces - Decatur

Full-time Patient Coordinator

Monday - Friday 8am - 5pm some Saturdays

Work for a company that is truly making the world a happier place, one smile at a time! At Benevis, we create over a million smiles a year in the communities we serve and believe that every person deserves access to quality, affordable dental care. This mission drives everything we do. With over 2,000 employees in offices across the country from clinical to support staff - we are united in our mission to create happy, healthy smiles through providing high quality dental care in a fun, compassionate environment. Are you ready to join us in creating our next million smiles? We have JUST the opportunity for you.

We are actively seeking a Patient Coordinator to join our team. Support our mission to providing excellent dental care in the community and help us create more smiles and memorable experiences. Join a team that believes in teamwork and truly cares about their patients.

Find your opportunity to make an impact

• Get out into your community -- participate in local events including school screenings, presentations and any opportunity to promote a positive image of us


• Participate in morning huddles (hey, even ask to run one!), let your peers know how much you appreciate them, highlight great examples of customer focus, collaboration etc.


• Love working with kids (they make up 70% or more of our patient base)

Responsibilities

• The Patient Coordinator is responsible for providing quality customer service to patients and parents at check-in and check-out as well as responsible for verifying patient insurance eligibility and service limits


• Deliver quality and compassionate care to every patient


• Greet parents and patients when they enter or leave the office


• Ensure parents who are waiting are kept informed of the progress of their appointment or child


• Maintain a clean and tidy waiting area and front desk area


• Verify patient insurance eligibility prior to appointment and ensure information is correct in the patient's Boomerang file


• Ensure service limits are recorded and communicated with the clinical team prior to treating the patient


• Ensure all patient files are ready (pull file, update patient record, verify insurance and service limits) before the patient's appointment


• Coordinate with Clinical Team Leader and Doctors to provide the opportunity for same day care to patients


• Assist with meeting office financial targets by ensuring the hygiene and operative schedules are full


• Schedule follow-up operatory and six month recall appointments for patients


• Answer incoming calls and direct the caller to the proper person, taking messages when necessary


• Ensure our patients are receiving the dental care they need by making outbound calls to confirm patients, to reschedule patients that do not make their appointment, and to call patients that have treatment that needs to be completed


• Ensure all patient records are re-filed at the end of the day


• Perform to the highest integrity by adhering to all government regulations, company standards, and company compliance programs


• Verify, inform, and collect any out of pocket balances from patients, prior to patients being treated by the clinical team


• Other duties as assigned

Qualifications

Requirements

• Graduation from a senior high school or GED equivalent


• Office experience in a dentist's or physician's office, preferred


• Experience with children's dentistry, preferred

We Offer

• Competitive compensation


• Quarterly bonuses based on Office performance


• Comprehensive Benefits Package: Medical, Dental, Vision, 401K with match, flexible spending accounts, paid time off, company holidays and much more!

Work is performed in a professional office, clinical, or support environment, depending on the role and business needs. Team members may be required to work extended or alternate hours during peak periods or to support operational requirements. Scheduled hours and work location may vary based on business needs.

Equal Employment Opportunity

Benevis, Inc. is an equal opportunity employer. We do not discriminate in employment on the basis of any characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, compensation, training, and separation.

Reasonable Accommodation

Benevis, Inc. provides reasonable accommodations to qualified individuals with disabilities and for sincerely held religious beliefs. If you need accommodation to apply, interview, or perform the essential functions of this position, you may contact the Human Resources Department.