Patient Coordinator

Atrium Health Navicent; Charlotte (NC); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plan

Job summary

Advocate Health in Charlotte, NC is seeking a friendly Customer Service/Access Specialist to support patients with scheduling, registration, and access-related needs in a 40-hour workweek.

You will respond to inbound chats, coordinate referrals, and guide patients through the care system, while maintaining HIPAA compliance and strong communication.

The role offers full-time hours, benefits, and opportunities to work within a large health network.

Qualifications

• High school diploma or GED required.
• Excellent verbal and written communication skills.
• Basic computer literacy and ability to use Microsoft Office.
• Strong organizational and interpersonal skills.
• Ability to respond quickly to changes in community and clinic settings.

Responsibilities

• Assist consumers with appointment scheduling, registration, and access-related needs.
• Respond to inbound consumer chat inquiries professionally and empathetically.
• Facilitate referrals, transfers, and escalations to specialized teams as needed.
• Help navigate complex healthcare systems and care pathways.
• Maintain relationships with Care Management team to enhance patient care.
• Monitor multiple conversations with high accuracy and customer service.
• Maintain productivity, quality, and service-level expectations.
• Adhere to HIPAA and organizational policies.

Skills

Communication skills

Empathy

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Department

12101 Enterprise Corporate - Community Education

Department

12101 Enterprise Corporate - Community Education

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

Monday through Friday 8a to 5p shift

Pay Range

$20.80 - $31.20

Essential Functions

• Assist consumers with appointment scheduling, registration, and access-related needs.
• Respond to inbound consumer chat inquiries in a professional, empathetic, and efficient manner.
• Facilitate referrals, transfers, and escalations to specialized teams when necessary.
• Assist consumers in navigating complex healthcare systems and care pathways.
• Communicates and maintains relationships with other members of the Care Management team to promote a lifelong, proactive partnership with patients to enhance and personalize management of health-related needs.
• Monitor multiple conversations while maintaining high levels of accuracy and customer service.

Maintain productivity, quality, and service-level expectations.

• Adhere to HIPAA, privacy, security, and organizational policies.

• Physical Requirements

Work requires walking, standing, sitting, lifting, reaching, bending and stooping. Must lift a minimum of thirty-five pounds shoulder high. Ability to travel/ drive between various locations is required for this position. Requires frequent verbal and written communication in English. Must have intact sense of sight, hearing and finger dexterity. Occasional intermittent noise and exposure to conditions such as dust, fumes and chemicals.

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

Education, Experience And Certifications

A High School Diploma or GED is required. Must possess excellent verbal and written communication skills. Must possess basic computer knowledge and ability to use Microsoft office applications. Strong organizational skills. Must have effective interpersonal skills. Must be able to respond quickly to changes in community and clinic settings.

Schedule Details/Additional Information

Monday through Friday 8a to 5p shift

Our CommitmenttoYou

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Serves as a key member of the health care team and is a primary resource for assisting patients in navigating the care system. Reaches out to patients to provide support in the patient's adherence to their individual care plan, assisting to identify and remove any logistical, emotional, or social barriers to treatment. Serves as the patients' primary conduit to the health care provider as they help coordinate necessary services both within and outside the health system.