Patient Continuity of Care Coordinator (TBC)

MANA; Fayetteville (AR); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(K) match

Paid time off

Job summary

Medical Associates of Northwest Arkansas (MANA) is seeking a Patient Continuity of Care Coordinator to oversee post-visit communications and MQSA/ACR-compliant follow-up across radiology, nursing, and office staff. You will manage backlogs, request pathology reports, input findings into the EMR, and ensure timely referrals and letters are sent to support breast center operations and regulatory adherence.

Strong organizational skills and attention to detail are essential for success in this role

Qualifications

• High School diploma or GED required.
• Bachelor degree preferred.

Responsibilities

• Call back patients after screening mammograms to discuss findings.
• Manage callback and category worklists and update status.
• Request surgical pathology reports and import into EMR.
• Ensure follow-up is entered for screening and diagnostic care.

Skills

Communication

Organization

Attention to detail

Multitasking

EMR input

Education

High School diploma

Bachelor degree preferred

Tools

EMR system

Job description

Overview

The Patient Continuity of Care Coordinator provides oversight for the communication following the MQSA ACR criteria with patients during the journey of breast care and recommendations for followup indicated by final report. Communication between radiologist, Director, Chief Technologists, Office Manager, and nursing is vital to adhere to regulatory requirements.

Responsibilities

• Calls all patients who have been called back from screening mammograms to evaluate a suspicious finding
• Manages call back worklist and makes notes updating status of each patient called.
• Manages the category O worklist and Birads 4,5,6 worklist for appropriate communication with patients and leadership.
• Requests all surgical pathology reports for patients that we have referred to surgeons.
• Enters/inputs/uploads all pathology reports for patients from both needle biopsies and outside surgeries into the EMR Verifies appropriate follow up is entered for all applicable patients. (ie: screening or diagnostic follow up)
• Requests clinic notes on all patients who have been referred to other medical professionals (surgeons, dermatologists, oncologists, etc).
• Sends all referrals recommended by radiologists and follows up with the office to ensure receipt of referral and timely scheduling of patient. Imports all clinic notes received from outside clinics into patient EMR.
• Determines patients who need certified letters. Label and send certified letters
• Monitors Pathology Worklist for appropriate communication internally
• Performs any other related duties as required or assigned.

Qualifications

• High School diploma or GED required
• Bachelor Degree preferred

About the Breast Center

The Breast Center strives to be an important resource for breast health in Northwest Arkansas, as well as the best source of breast screening and diagnostic services. Our mission is to provide hope through early detection and individualized care. The Breast Center is an Accredited Breast Center by the National Accreditation Program for Breast Centers and is designated a Breast Imaging Center of Excellence by the American College of Radiology.

About MANA

Medical Associates of Northwest Arkansas (MANA) is an independent physician group that includes family medicine, pediatrics, women’s health and an array of specialists and advanced health services. MANA clinics are independent, physician‑owned practices. As a physician‑owned practice, our physicians can focus on compassionate, quality, patient care, and retain the quality, personal clinic environment. Physicians make decisions that shape excellent patient care in our practices. By working together, MANA physicians can responsibly manage the costs associated with health care, improve our practice efficiencies, and enhance overall care for patients. Our mission is to improve the quality of life by providing compassionate, comprehensive, quality healthcare.

Benefits We Offer

At MANA, you will receive more than just pay. We offer various benefits that matter most to you. MANA team members are eligible to receive benefits. Below are some of our various benefit offerings:

Comprehensive Benefits –

• Medical Insurance
• Vision Insurance
• Dental Insurance
• HSA or FSA options with medical insurance
• Voluntary Aflac Accident and Critical Illness
• Employer paid life, long-term & short-term disability benefits
• 401(K) match and profit sharing
• Up to 21.5 paid days off (PDO, EID and Perfect Attendance benefits) & 6 days paid holidays; during your first year of employment
• Corporate Discounts: MANA has partnerships with various local and nationwide retailers to provide discounts to you; Dell, ATT, Verizon, UARK Federal Credit Union, and many more!
• One‑On‑One Training and Development: At time of hire with MANA, you will go through detailed training to ensure you are equipped with what you need for success in our clinics

Medical Associates of Northwest Arkansas (MANA) is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.