Patient Continuity and Needs Advocate

ChenMed LLC; Virginia Beach (VA); On-site; USD 23,419 - 33,420; Full time

Benefits offered by this job

Comprehensive health benefits

Career development opportunities

Work-life balance programs

Job summary

ChenMed LLC in Virginia Beach is looking for a Patient Continuity and Needs Advocate to assist seniors in receiving proper healthcare. You will connect patients with health plans and community resources, ensuring seamless transitions in care.

The ideal candidate has a high school diploma (GED equivalent) and three years of experience, preferably in senior care. Benefits include health coverage, career development opportunities, and a work-life balance.

Qualifications

• High School diploma or GED equivalent required.
• BA/BS degree preferred; experience above the minimum may be considered.
• Minimum of three years of work experience; experience with seniors a plus.

Responsibilities

• Evaluate patient needs and connect individuals with health plans and resources.
• Reach out to disenrolled members to facilitate their return to medical centers.
• Work closely with leadership and clinical staff on patient retention strategies.
• Ensure seamless transitions in patient care to prevent gaps.
• Utilize EMR systems for documentation and patient information.

Skills

Business acumen

Customer service

Detail-oriented

Verbal communication skills

Written communication skills

Salesforce proficiency

Microsoft Office proficiency

Education

High School diploma or GED

BA/BS degree preferred

Tools

Salesforce

Microsoft Office Suite

Job description

Patient Continuity and Needs Advocate (PCNA)

We’re changing lives every day by helping seniors and their families receive the right healthcare and community resources.

Responsibilities

• Patient Advocacy & Connection: Evaluate patient needs and connect eligible individuals with health plans and community resources that suit their unique healthcare needs.
• Retention & Re-engagement: Proactively reach out to disenrolled members, understand barriers to care and facilitate their return to our medical centers through personalized outreach and support.
• Collaborative Partnership: Work closely with center leadership, sales teams, brokers, and clinical staff to develop and execute targeted patient retention strategies that strengthen patient‑provider relationships.
• Care Continuity: Ensure seamless transitions and sustained engagement to prevent gaps in care that could lead to hospital visits or adverse health outcomes.
• Documentation: Utilize an Electronic Medical Records (EMR) system, Medals, and Salesforce to gather and store patient information, respond to questions, and appropriately and timely document patient issues and resolutions; maintain assigned work queue and complete relevant documentation in compliance with all regulatory agencies, including HIPAA.

Knowledge, Skills, and Abilities

• Business acumen and understanding of general job-related functions.
• Knowledge of local, state, and federal healthcare benefit services and plans.
• Ability to build and maintain exceptional customer service relationships with healthcare agencies, patients, providers, and peers.
• Dependable, time-conscious, flexible, self-starter comfortable with frequent changes and innovations.
• Understanding of member attribution, eligibility, and the disenrollment process.
• Customer service and service recovery skill.
• Experience working with insurance brokers or agents preferred.
• Detail-oriented with proficiency in Salesforce.
• Excellent written and verbal communication skills.
• Positive attitude and ability to build trust with internal and external partners.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and related software.
• Spoken and written fluency in English.

Education and Experience

• High School diploma or GED equivalent required.
• BA/BS degree preferred; additional experience above the minimum may be considered on a year-for-year basis.
• A minimum of three (3) years of work experience; experience working with seniors a plus and a general understanding of Medicare Advantage.

Pay Range

$17.00 – $24.26 hourly. Pay depends on experience, education, geographic location and other factors. The position may also be eligible for bonuses or commissions.

Benefits

Programs include comprehensive health benefits, career development and advancement opportunities, and a work‑life balance that supports personal growth.