Patient Concierge Scheduler

SimonMed Imaging; Chandler (AZ); On-site; USD 38,000 - 43,000; Full time

Job summary

SimonMed Imaging in Chandler, AZ, a fast-growing outpatient radiology practice, seeks a dependable team member to support patient-facing front desk and scheduling duties. You will assist with appointment coordination, verify demographics and insurance, and ensure smooth patient flow across facilities.

We value excellent customer service, adhere to company policies, and collaborate with board-certified subspecialty radiologists to deliver quality care.

Qualifications

• Requires a high school diploma and 2 years of experience in the field or in a related area.

Responsibilities

• Schedules/re-schedules patient appointments at the appropriate facility and fulfills customer needs to ensure customer satisfaction.
• Maintains designated account folder following departmental expectations.
• Communicates regularly with assigned referring offices and appropriate sales representatives.
• Ensures patients have been cleared for specific diagnostic tests.
• Collect and enter patient demographic and insurance information as needed.
• Demonstrates competency in the performance of job-related skills appropriate to customer populations and departmental services.

Skills

Customer service

Communication skills

Basic computer skills

Insurance knowledge

Education

High school diploma

Job description

Join the fastest growing outpatient radiology practice in the Nation- SimonMed Imaging! Our commitment to excellence and improving patient care paired with the best-in-class technology allows us to be an industry leader in the constantly evolving health care environment. Secure your spot now and take advantage of a unique career opportunity to advance your skills while working alongside a dedicated team of board-certified subspecialty radiologists. We can’t wait to meet you!

Essential Functions

• Under the direct supervision of the Physician Support Manager
• Demonstrates competency in the performance of job-related skills appropriate to his/her customer populations and departmental services.
• Schedules/re-schedules patient appointments at the appropriate facility and fulfills customer needs to ensure customer satisfaction.
• Maintains designated account folder following departmental expectations.
• Communicates regularly with assigned referring offices and appropriate sales representatives.
• Ensures patients have been cleared for specific diagnostic tests.
• Collect and enter patient demographic and insurance information as needed.
• Has knowledge of commonly used concepts, practices, and procedures.
• Basic computer skills required. Has knowledge of insurance plans.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Other duties as assigned by Manager.
• Demonstrates competency in the performance of job-related skills appropriate to his/her customer populations and departmental services while providing excellent customer service.
• Utilizes and operates equipment and mechanical devices which provide for a functional, effective, and safe environment.
• Adheres to policies, procedures, guidelines relative to departmental operations.

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time or without notice.

Benefits

• We believe in preventative care for everyone including our team – SimonMed provides free, whole-body scans to each member
• Your health, happiness and future matters! At SimonMed Imaging, we offer medical, vision and dental insurance, 401(k) eligibility, paid holidays plus PTO, Sick Time, opportunity for growth, and much more!

Minimum Qualifications

• Requires a high school diploma and 2 years of experience in the field or in a related area.

Physical Demands

• This position may require duties including lifting and carrying up to 40 pounds, sitting for prolonged periods of time, with frequent standing and walking.

Dress Attire

• Business Casual or scrubs dependent on department

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Employment is contingent upon successful completion of drug and background screening. Some positions will require a favorable driving record.