Patient Concierge & Front Desk Specialist

Northeast Georgia Health System; Braselton (GA); On-site; USD 24,000 - 32,000; Part time

Job summary

Northeast Georgia Health System is hiring an Information Desk Assistant to greet patients and visitors and provide hospital-wide information by phone or in person. You will assist with directions, answer questions about policies, and help coordinate patient flow at the Information Desk.

The role emphasizes strong communication, basic office skills, and the ability to work in a fast-paced hospital environment. Shift is 4 hours in the afternoon, with opportunities to support the community and team.

Qualifications

• High School Diploma or GED is required.
• Minimum 1 year of experience in an administrative/clerical setting.
• Licensure or other certifications: none stated.
• Strong communication and customer-service skills preferred.

Responsibilities

• Greet patients and customers at the Information Desk.
• Provide hospital-wide information by phone or in person.
• Notify patients or families of any service delays.
• Assist visitors with directions and information.
• Update phone extensions, locations, and personnel changes.
• Maintain supplies at the Information Desk.
• Answer calls and provide information about hospital policies.
• Support paging system and coordinate with staff as needed.

Skills

Good people and communication skills

Basic office skills

Organizational skills

Switchboard operation

Education

High School Diploma or GED

Job description

Northeast Georgia Health System is hiring an Information Desk Assistant to greet patients and visitors and provide hospital-wide information by phone or in person. You will assist with directions, answer questions about policies, and help coordinate patient flow at the Information Desk.

The role emphasizes strong communication, basic office skills, and the ability to work in a fast-paced hospital environment. Shift is 4 hours in the afternoon, with opportunities to support the community and team.