Patient Communications Specialist - South Zanesville - Full Time

MVHC; Chicago (IL); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Comprehensive benefits package

401k with employer match

Paid time off

Life insurance

Employee Assistance Program (EAP)

Educational assistance

Credit union access

Wellness program

Job summary

MVHC is seeking a Patient Communications Specialist to operate a multi-line phone system, schedule patient visits, and provide front-line support to patients and staff. The role emphasizes maintaining confidentiality, handling inquiries, and ensuring smooth daily clinic operations.

The ideal candidate will have strong communication skills, basic computer proficiency, and the ability to multitask in a fast-paced healthcare environment.

Qualifications

• High school diploma or equivalent required.
• Excellent written and verbal communication abilities.
• Proficient with computers and standard office equipment.
• Experience with Electronic Health Records preferred.
• Ability to multi-task and maintain patient confidentiality.

Responsibilities

• Operate a multi-line telephone system and route calls efficiently.
• Schedule patient appointments for preventive visits with physicians.
• Transfer calls to appropriate service lines and assist patients as needed.
• Maintain strict patient confidentiality and professional relationships.
• Verify insurance information and assist with basic inquiries.
• Support MVHC mission and practice policies in daily activities.

Skills

Communication skills

Multitasking

Electronic Health Record knowledge

Critical thinking

Office procedures

Computer skills

Education

High school diploma

Job description

MVHC is growing and has an immediate opportunity for a Patient Communications Specialist to join our Team!

Thank you for your interest in Muskingum Valley Health Centers and for considering MVHC as your next career path! At MVHC, we believe it takes a team to help change the face of health care. MVHC serves as a critical healthcare resource to ensure that all members of our community have access to affordable and high-quality health care. Our staff is dedicated, constantly learning, and eager to make a difference in the lives of the thousands of patients we serve each year. We strive to hire those who embrace our mission and values and pride ourselves in developing a team of employees that you can call family. If you want to make a difference and are passionate about what you do, consider MVHC for future employment and a rewarding career!

General Summary:

Functions as a MVHC team member by effectively operating a multi-line telephone unit, receives and routes telephone calls and faxes and performs specified clerical duties to support the daily business activity of MVHC by performing the following duties according to regulatory and organizational requirements. Schedule appointments for new and existing patients for preventive or annual well check visits with physicians

Minimum Qualifications:

• High school diploma
• Good written and verbal communication skills
• Good computer skills; proficiency with office equipment, personal computers, and word processing
• Ability to multi-task
• Electronic Health Record knowledge
• Strong Critical Thinking skills
• Knowledge of general office procedures and practices

Working Conditions:

• Lifting up to 20 lbs occasionally
• Carry up to 20 lbs occasionally
• Sitting 1-2 hours at a time (8-10 hours a day)
• Standing 1-2 hours at a time (8-10 hours a day)
• Walking approx. 30 minutes per hour throughout the day
• Withstands pressure and deals with emergency situations as needed
• Must be able to operate a multi-line telephone
• Must be able to read, write and understand English well
• Must have skills and knowledge of software as designated by practice
• Withstanding pressure and deal with emergency situations as needed
• Average working hours with possible non-traditional hours
• Ability to deal with upset or disgruntle patients in order to deescalate the situation
• Normal coordination and/or visual and aural attention in connection with the standard flow of work
• Repetitive movements of the hands, wrists and fingers; good visual acuity (with or without correction)
• Good working conditions in an office environment
• Manual dexterity and ability to sit for long periods are required
• Listening skills, sustained concentration, and efficiency under difficult situations are at times required to maintain patient flow
• Average working hours with possible non-traditional hours

Duties and Responsibilities:

• Develops and maintains patient relationship by making patient feel at ease
• Maintains strict patient confidentiality at all times
• Schedule patients for appointments
• Transfer patient calls to the Customer Service Call Survey
• Answer routine questions or forward to appropriate service line
• Promptly answers telephone calls in a professional, pleasant manner, connecting caller to appropriate staff members
• Provides assistance to patients as needed
• Communicates effectively with patient in an effort to gather necessary information
• Maintains professional and relationship building etiquette when handling customers, third party payers, hospitals and other outside contracts
• Follows rules and procedures for routine tasks
• Verify insurance information
• Remains pleasant, polite, and efficient while handling difficult situations
• Accepts constructive feedback from supervisors and works to improve performance
• Exhibits pride in the job and with Muskingum Valley Health Centers’ mission and values
• Maintains the privacy of patient information and the security of all records
• Determines needs of caller and responds accordingly and in an appropriate manner
• Concentrates and works effectively despite distractions
• Adheres to all MVHC’s policies and procedures fully cooperating with the MVHC Compliance Program
• Performs other duties as assigned

Full time with benefits (38.75 hours per week)

About MVHC:

Founded in 2008, MVHC serves as a best-in-class health care resource to ensure all members of the communities we serve have access to high-quality, affordable health care. As your "community of care," we are dedicated to serving the primary care needs of the residents in each of our convenient locations in Muskingum, Morgan, Coshocton and Guernsey counties. We are local, non-profit, and community owned. The MVHC community is comprised of more than 500 staff and providers committed to health care, and we truly appreciate the opportunity to improve the lives of residents in the communities we serve!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

At MVHC, we strive to create an environment which promotes healthy work-life balance, one that provides you the opportunity to make a difference in the lives of our patients, while maintaining your family and personal objectives. This is an exciting time of growth for MVHC where we are positioned to expand access to the communities that we serve. We hope that you will consider joining the MVHC team.

• Employee satisfaction rating of 90%
• Equal opportunity employer; selection of applicants for employment is based only on qualifications and the requirements of a specific job
• We are local, non-profit, and community owned
• We offer a team approach to patient-centered comprehensive primary care

We’ll also reward your hard work with:

• A comprehensive benefits packageincluding medical, dental, vision, prescription drug, and a health savings account option for those who qualify.
  • All insurance benefits are available for both employee and family, regardless of what a spouse may be offered through his/her employer.
• 401k with employer match for those who qualify.
• Paid time off plus seven paid holidays per year for those who qualify.
• Employer paid life insurance.
• Life insurance voluntary benefits.
• Employee Assistance Program (EAP).
• Educational Assistance Program for those who qualify.
• Access to Credit Union.
• Wellness program:
  • Ability to earn an insurance premium reduction for those who qualify.
  • Fitness membership monthly stipend.
• And much more!