Patient Communications Associate

Community Health Center; Remote; USD 60,000 - 80,000; Full time

Job summary

A healthcare organization in Connecticut is seeking a dedicated professional to engage with patients through various communication platforms. The role involves scheduling appointments, managing electronic health records, and providing portal support. Candidates should have an Associate's Degree or Medical Assistant Certificate, strong customer service skills, and excellent communication abilities. Remote work is available, requiring reliable internet access. This position offers the chance to make a significant impact on patient care.

Benefits

Career advancement opportunities

Supportive work environment

Innovative healthcare practices

Qualifications

• Minimum of an Associate's Degree or Medical Assistant Certificate with one year of experience.
• Strong customer/patient service experience.
• Computer literacy and proficiency in using related software applications.
• Excellent oral and written communication skills.

Responsibilities

• Outreach to patients using communication platforms.
• Schedule and confirm appointments with patients.
• Update and correct patient health records.
• Provide portal support and patient outreach.
• Run regular and ad hoc reports related to patient engagement.

Skills

Customer service

Communication skills

Computer literacy

Education

Associate's Degree or Medical Assistant Certificate

Tools

Centricity

eClinicalWorks

Job description

Overview

Employer Industry: Healthcare Services

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Work remotely anywhere within the United States (territories excluded)
• Supportive and collaborative work environment
• Engage in innovative healthcare practices and technologies
• Chance to make a positive impact on patient communication and experience

What to Expect

(Job Responsibilities)

• Outreach to patients using various communication platforms, including text messages, phone calls, and emails
• Schedule and confirm appointments with patients while maintaining electronic medical records
• Update and correct patient health records in the patient management system and electronic medical record
• Provide portal support, including patient outreach and enabling access
• Run regular and ad hoc reports related to patient engagement activities

What is Required

• Minimum of an Associate\'s Degree or Medical Assistant Certificate with one year of experience
• Strong customer/patient service experience
• Computer literacy and proficiency in using related software applications
• Excellent oral and written communication skills
• Remote workers must have access to reliable high-speed Internet and reside in the United States

How to Stand Out (Preferred Qualifications)

• Bilingual in Spanish
• Experience with patient engagement platforms such as Centricity and eClinicalWorks