Patient Care Technician (PCT) - ED Behavioral Health

hhccareers; Norwich (CT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical & dental benefits

401(k) with match

Paid time off

Tuition assistance

Discounts on services and products

Job summary

Hartford HealthCare's Backus Hospital is seeking a Patient Care Technician in the Behavioral Health Emergency Department to support patients in crisis, perform direct patient care, and assist with clinical tasks in a fast-paced, team-driven environment.

You will help with Activities of Daily Living, monitor safety, document care in the EMR, and use CPI techniques for de-escalation, while collaborating with nurses, providers, social workers and security to ensure compassionate care.

Qualifications

• High school diploma or GED required.
• Current CNA or EMT certification.
• Current BLS Provider credential from the American Heart Association (AHA).
• Ability to read and understand oral and written instructions in English.
• Flexibility to respond to schedule changes.

Responsibilities

• Assist patients with ADLs including bathing, dressing, hygiene, eating, and mobility.
• Provide care to children, adolescents, adults, and geriatric patients with behavioral health needs.
• Support fall prevention with monitoring, safe ambulation, and safety checks.
• Assist patients experiencing substance use or withdrawal with observation and engagement.
• Perform venipuncture and specimen collection; document observations in EMR.
• Utilize CPI techniques for verbal de-escalation and therapeutic engagement.
• Provide 1:1 safety checks or continuous monitoring for high-risk patients.
• Collaborate with nurses, providers, social workers, and security; participate in rapid response per unit protocols.

Skills

Fast-paced environment

Communication skills

Empathy & active listening

Trauma-informed care

Cultural sensitivity

English communication

Flexibility in schedule

Education

High school diploma or GED

CNA or EMT certification

AHA BLS certification

Tools

EMR systems

Job description

Work where every moment matters.

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

Join us at Backus Hospital as we live our values every day. As part of Hartford HealthCare we create a better future for healthcare in Connecticut and beyond. By embodying these values we have become nationally respected for patient care and most trusted for personalized coordinated care.

Job Summary:

The Patient Care Technician (PCT) in the Behavioral Health Emergency Department plays a vital role in supporting patients experiencing acute psychiatric or behavioral health crises. Working in a fast‑paced, team‑driven environment, the PCT provides direct patient care, assists with clinical tasks, and supports the interdisciplinary team in ensuring a safe, therapeutic, and compassionate care experience. The role requires strong communication skills, emotional resilience, and the ability to engage patients of all ages in crisis.This entry level position performs in a high activity work environment with multiple priorities and necessitates flexibility in scheduling.

Key Responsibilities:

Direct Patient Care

• Assist patients with Activities of Daily Living (ADLs) including bathing, dressing, hygiene, eating, and mobility.
• Provide supportive care to children, adolescents, adults, and geriatric patients with varying behavioral health needs.
• Support fall prevention efforts, including monitoring, safe ambulation, and environmental safety checks.
• Assist patients experiencing substance use or withdrawal, offering observation, engagement, and support as directed by clinical staff.

Clinical Support

• Perform and assist with clinical skills such as:
  • Venipuncture
  • Specimen and laboratory collection
  • Point‑of‑care testing as required
• Document patient observations and care activities accurately and promptly in the electronic medical record.

Behavioral Health Support

• Utilize Crisis Prevention Institute (CPI) techniques to safely manage escalating behaviors through:
  • Verbal de‑escalation
  • Therapeutic engagement
  • Nonphysical intervention methods
• Provide ongoing patient observation, including performing 1:1 safety checks or continuous monitoring for high‑risk patients.
• Build rapport with patients to encourage trust, cooperation, and participation in care.

Safety & Team Collaboration

• Actively support the Behavioral Health Emergency Department’s mission to provide safe and compassionate care to individuals in crisis.
• Collaborate closely with nurses, providers, social workers, and security personnel.
• Participate in rapid response and emergency situations following unit protocols.

Skills & Qualities

• Ability to thrive in a fast-paced emergency environment
• Strong communication, empathy, and active listening skills
• Ability to remain calm in high-stress situations
• Physical ability to assist with patient mobility, safety interventions, and continuous monitoring
• Respectful, patient-centered approach with understanding of trauma-informed care principles
• Ability to demonstrate cultural sensitivity in all interactions with patients/families and co-workers.
• Must be able to read and understand oral and written instructions, and effectively communicate information in English.
• Flexibility to respond to changes in work schedules as necessary or as requested.

Preferred:

• High school diploma or GED
• Some relevant experience
• Current certified BLS Provider credentialed from the American Heart Association (AHA)
• Current CNA or EMT certification

We take great care of careers.

Hartford HealthCare provides eligible employees with an extensive benefits package and all the benefits of working with a top notch organization:

• Medical and dental benefits
• 401(k) plan with company match up to 7%
• Generous paid time off with accrual starting on the date of hire
• Tuition Assistance
• Discounts on services, products and optional coverages – movie tickets, pet insurance, travel and more!

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.