Patient Care Technician (PCT)

WellNow Urgent Care; Town of Canandaigua (NY); On-site; USD 54,443,000 - 63,370,000; Full time

Benefits offered by this job

Parental leave

Continuing education opportunities

Medical benefits (vision coverage, FSA

401(k) plan with company match

Free urgent care visits for you and/or

Scrubs provided

Promotional growth opportunities

Monthly bonus based on performance

Job summary

WellNow Urgent Care is hiring a Patient Care Technician in New York. The role includes taking patient histories, obtaining vital signs, and performing phlebotomy if certified.

You will support providers with exams and testing, manage records, and ensure a smooth patient flow in a fast-paced urgent care setting. The position offers competitive salaries, parental leave, continuing education opportunities, comprehensive medical benefits, a 401(k) with match, free urgent care visits for you and

Qualifications

• 6+ months of experience as a Patient Care Technician or similar role; OR equivalent education/certification in a related healthcare specialty

Responsibilities

• Taking patient history and obtaining vital signs
• Performing phlebotomy for lab samples when certified
• Completing paperwork for lab tests and documentation in EMR
• Performing point of care testing (strep, mono, glucose, flu, pregnancy tests, urinalysis, blood glucose)
• Scheduling and coordinating records for ancillary care
• Assisting providers with exams and testing (including pelvic, ear/nose/throat procedures, splinting)
• Maintaining confidentiality (HIPAA)
• Ensuring equipment is in working order
• Logging lab procedures and paperwork
• Maintaining examination rooms and supplies
• Supporting patient flow and provider efficiency
• Documenting patient histories and medical information
• Committed to Urgent Care specialty and ongoing training
• Explain insurances accepted and pricing to patients
• Greets patients and completes registration
• Answering and triaging calls
• Collecting patient responsibility
• Printing/scanning/faxing reports
• Clinic cleaning before/during/after shifts
• Complete and timely Occupational Medicine documentation in EMR
• Conduct Urine Drug Screens, Breath Alcohol Testing, Hair Collection, DOT/Non-DOT Physicals, Vision/Audio Testing, Pulmonary Function Tests, Audiograms

Education

High School Diploma or GED

Job description

WellNow Urgent Care takes pride in creating an environment filled with meaningful work and opportunities by investing in our colleagues. We offer competitive salaries and a comprehensive benefits package which includes numerous continuing education options. WellNow has over 150+ locations across New York, Illinois, Indiana, Michigan, Pennsylvania and we are continuing to grow! That means our colleagues can transfer facilities in any of the markets we serve. We are committed to offering our patients the best care by adding talented healthcare professionals.

Salary

• Starting at $19.00 per hour

At WellNow Urgent Care You’ll Enjoy

• Competitive salary
• Parental leave
• Continuing education opportunities
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage
• 401(k) plan with a company match for your future financial security
• Free urgent care visits for you and your eligible dependents
• Scrubs provided to ensure a professional and comfortable work environment
• Opportunities for promotional growth as we continue to expand our presence
• Monthly bonus based on your performance and productivity

Essential Job Functions

Patient Care Responsibilities:

• Responsible for taking patient history and obtain vital signs
• Perform necessary phlebotomy for collection of laboratory samples, if certified
• Accurately complete corresponding paperwork/computer work for lab tests ordered on blood, urine, tissue and culture samples
• Perform point of care testing such as: strep, mono, glucose, influenza, Urine pregnancy, Urinalysis, blood glucose levels
• Schedule and coordinate necessary records for ancillary care for patients
• Assist providers with exams and testing (pelvic exams, eye irrigations and ear irrigations, I & D’s and splinting/ ortho-glass preparation, EKG)
• Maintain confidentiality with all patient information (HIPAA)
• Ensures equipment is in working order
• Logs laboratory procedures when completed, processes related paperwork using computer equipment as directed
• Maintains examination rooms and stocks necessary medical supplies
• Performs duties to ensure good patient flow
• Accompanies the provider to the bedside
• Performs tasks to improve provider efficiency during the course of a shift
• Document the provider dictated patient history including history of present illness, review of systems, past medical and surgical history, family and social histories, medications and allergies
• Document patient medical history, physical examination findings, and procedures as performed by the provider
• Committed to the specialty of Urgent Care, with a focus on serving our communities with quick, convenient and quality care with continued clinical and patient experience training

Reception Responsibilities

• Explain to patients what insurances that are accepted and those that are out of network as well knowledgeable of all pricing
• Greets patients and completes registration process in a timely manner
• Answers and appropriately triages phone calls
• Collects patient responsibility for visits
• Printing, scanning, and faxing reports
• Cleaning of the clinic before, during, and after shift

Occupational Medicine Responsibilities

• Ensures accurate completion and timely scanning of all required Occupational Medicine documentation into the EMR system, maintaining compliance with company protocols and regulatory standards
• Completes the following Occupational Medicine testing:
• Urine Drug Screens
• Breath Alcohol Testing
• Hair Collection Drug Screens
• DOT & Non-DOT Physicals
• Vision and Audio Testing
• Pulmonary Function Testing
• Audiograms

Minimum Requirements

• 6+ months of experience as a Patient Care Technician or similar role; OR equivalent education/certification in a related healthcare specialty
• Preferred experience in Urgent Care, Occupational Medicine, and/or Phlebotomy
• Ability to identify equipment problems and correcting or notifying team leader
• Ability to establish and maintain effective relationships with staff, patients, and families
• Computer knowledge and skills, must be able to register patients on the computer in a timely manner; including use of Electronic Medical Records (EMR)
• Ability to complete and maintain CPR certification
• Excellent listening and note-taking skills
• Ability to apply written instructions and standardize work practices
• Strong communication skills, including grammatical, spelling and verbal
• Detail-oriented with proven ability to work effectively under conditions requiring accuracy
• Capable of working well on a team
• Friendly and customer service oriented
• Ability to manage high call and patient volume

Education

• High School Diploma or GED required

Preferred License Or Certification

• EMT Basic certification
• Medical Assistant certification through one of the following programs:
• Clinical Medical Assistant (CCMA) - National Healthcare Association
• Certified Medical Assistant (CMA) – American Association of Medical Technologists
• Registered Medical Assistant (RMA) – American Medical Technologists

WellNow is an EOE.